Faster, Smarter Intelligence Improves Service Operations

From forecasting and predictive modeling to operational metric reporting, ServicePower's Reporting and Analytics solution provides self-service access to preconfigured and ad hoc reporting, collaborative dashboards and alerts.

Identify Improvement Opportunities.

Learn how a client used our reporting and analytics solution to highlight challenges and plan improvements.

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Who is this service for?

ServicePower’s Reporting and Analytics solution enhances any service organizations' ability to plan and execute field-based activities, using the latest in cloud-based, collaborative, analytics technologies to monitor operations, model changes and execute improvement over the long term.

"Ongoing analysis is critical to ensuring service continues to operate at optimum levels, meeting key business metrics."
Manager
Fire and Security OEM
ServicePower Reporting and Analytics Forecasting

Enhance Forecasting and Planning

ServicePower's Reporting and Analytics solution utilizes employed and contracted workforce data, job or sales information, claims and service history to forecast and plan for future demand. 

ServicePower Reporting and Analytics Forecasting
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Improve Operations

ServicePower's Reporting and Analytics solution enables managers to monitor current operations, including workforce metrics, cost and fraud, to understand today, and plan for the future, collaborating with wider teams to maximize success.

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Improve Visibility

ServicePower's Reporting and Analytics solution enables field service organizations to collaborate, internally and externally, sharing previously siloed information from manufacturing and quality to sales, marketing and service, improving product and the customer experience. 

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ServicePower's Reporting and Analytics solution offers:

Field service intelligence developed by field service management experts, for field service managers.
Intelligence developed by field service management experts.
Integration to Smart Scheduling, Contractor and Warranty Claims Managment for 360º intelligence.

Integration to Smart Scheduling, Contractor, Warranty Managment.

SaaS deployment improving response, scalability, redundancy.

SaaS deployment improving response, scalability, redundancy.

Pre-configured and ah hoc and custom reports and dashboards to support unique requirements.

Pre-configured, ad hoc, and custom reports and dashboards.

Employed workforce metrics: capacity, cycle time, first time fix, utilization, SLA compliance.
Employed workforce metrics: productivity, utilization, first-time fix,  SLA compliance.
Contractor Metrics: Rejection, rework, schedule compliance, service cost, audit savings, parts usage, fraud.
Contractor Metrics: reject, rework, schedule compliance, service cost, parts, fraud.
Business metrics: margin, schedule cost, service cost, quality of service, customer satisfaction.
Business metrics: margin, schedule & service cost, quality of service, customer satisfaction.
Configurable, shareable, dashboards, improve collaboration across service ecosystem.
Configurable, shareable, dashboards, improve collaboration across service ecosystem.
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