Field service operations require automated, mobile workforce management software integrated to real time, self-service, in-memory business intelligence to truly understand current operations, feed metrics back into the operation and fine tune future operations. To win the game, field service operations must make better informed operational decisions that improve productivity and services, while also reducing costs.
ServiceStats mobile business intelligence software assimilates all business related data into a single data hub with robust, self-service user report configuration. It offers 360 degree field service performance KPIs and scorecards in real time, accessible from either mobile or the desktop, as well as dashboards and reports, shareable with even those outside the organization.
The configurable, collaborative dashboards put key performance indicators in front of the right team members and the field community so that performance metrics and trends can be evaluated, corrective actions can be taken, and service revenues maximized.
ServiceStats, ServicePower, named a Visionary by Gartner in the 2015 Magic Quadrant for Field service Management, provides enhanced, cloud based collaborative data and insights, on the desktop or mobile device, that enable field service organizations actionable operational intelligence and decision support, providing performance metrics and bench marking data to improve the quality of service and the customer experience, while driving higher levels of productivity, efficiency and cost reduction across employed field service organizations.