ServicePower Field Service Solutions announces agreement with Sylvan Source
Will provide turnkey warranty service program

Louisville, KY, December 7, 2005 – ServicePower’s Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management services for service delivery and installation industries, today announced that it has entered into an agreement with Sylvan Source, Inc., to provide a full, turnkey warranty service solution for Sylvan Source ultra-clean water systems. ServicePower will provide contractor recruiting, network management, call center operations, electronic dispatch, claims processing, payment distribution, and analytics for Sylvan Source products sold in the United States.

“Sylvan Source is another example of a customer able to focus on their core strengths, designing and marketing products, while ServicePower manages the entire backend service process,” said Chris Smith, CEO of ServicePower Field Service Solutions.

“In today’s health conscious world, consumers are becoming increasingly concerned about water quality,” commented Laura Demmons, CEO and chairman of Sylvan Source. “ServicePower will manage all service network, consumer contact, and claims management activities, allowing us to bring our proprietary, patent-pending, ultra-clean water technologies to the market to address those concerns,” she concluded.

About Sylvan Source
Sylvan Source delivers technically advanced ultra-clean systems designed for residential and industrial use. Sylvan Source products produce breakthrough water quality and eliminate the use of chemicals, filters, and membranes to assure consistent water quality and taste over time. Founded in 2003, the company is headquartered in Sunnyvale, California and is privately held. For more information, please visit www.sylvansource.com/.

About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com.

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Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.

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