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News: Press Releases
ServicePower announces new contract with Clarion Corporation
of America
Will provide a complete warranty claim management solution
Louisville, KY, April 19,
2007 – ServicePower’s
Field Service Solutions (FSS) Division, a provider of Web-based,
automated job scheduling, GPS tracking and navigation, and
warranty claim management services for the service delivery
and installation industries, today announced an agreement with
Clarion Corporation of America to provide a complete warranty
claim processing solution including payment distribution, audit
review, and electronic service literature distribution.
“ServicePower’s claims processing service allows
Clarion to offer electronic processing to our service partners,
yielding more accurate submissions, real-time audit reviews,
quicker service literature distribution via the web, and faster
payment processing,” commented Tony Alvarez , Customer
Service Manager of Clarion. “This enables Clarion to
focus on the development, manufacturing and sales of our industry
leading car audio and electronics products, while offering
web based processing to our service network.”
We are excited to have Clarion as a ServicePower client. The
move from manually based warranty claim management processes
to a Web based model is actually an extremely easy step to
take once the business decision has been made, and one that
we look forward to helping Clarion achieve,” said Chris
Smith, CEO, ServicePower Field Service Solutions. “This
contract will allow both Clarion and their service partners
to benefit from the introduction of innovative technology that
has been tested and proven in the field.”
About Clarion:
Clarion Corporation of America, headquartered in Cypress, California,
is a subsidiary of Tokyo-based Clarion Co. Ltd., which joined
Hitachi-group as a consolidated subsidiary since 2006. Clarion
Corporation of America is ranked among the top 100 Global
OEM Suppliers by Automotive News. Clarion, an international
leader in car audio and electronics since 1940, conducts
research, development, engineering, design, manufacturing,
sales and marketing of vehicle entertainment, navigation,
communications and security products for the automotive and
recreational vehicle environments. Clarion has over 10,000
employees worldwide and 12 factories in 10 countries, with
marketing and sales affiliates in Europe, North and South
America, Asia and Australia. Clarion is located on the Web
at www.clarion.com
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized
service execution across the entire service chain. The company
provides the most widely used artificial intelligence based
field service scheduling application in the world. ServicePower
solutions, offered throughout the U.S., Canada, the UK, and
Europe, allow companies to locate their directly employed
field resources in specific geographical areas and supplement
their coverage with a network of independent, authorized
servicers in other areas. The routes for both the company’s
field resources and the independent servicers are optimized
by ServicePower’s technology to ensure the right balance
between service and cost. ServicePower also provides warranty
chain management, call center services, and analytics for
manufacturers, third-party administrators, and retailers.
ServicePower’s customers include innovative, world
leading companies such as Argos, Avaya, GE, Hitachi, Sanyo,
Sharp, and Siemens. For more information, visit www.servicepower.com.
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