ServicePower announces agreement with Noritz America
Will provide consumer contact management solution, service network recruitment and management, and dispatch services

Louisville, KY, March 22, 2006 – ServicePower’s Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management services for service delivery and installation industries, today announced that it signed an agreement with Noritz America to provide consumer contact management software, service network recruitment and management, electronic dispatch, and claims processing for its tankless water heater business.

“Noritz America will use our call center application to assign and dispatch service jobs to its water products service network across the U.S.,” commented Chris Smith, CEO ServicePower Field Service Solutions. “In instances where Noritz needs additional service coverage, ServicePower will provide service network recruitment and management services, enabling Noritz to expand its service footprint without expending the effort internally to do so,” he added.

“ServicePower will provide essential tools and services to Noritz, allowing us to focus on the research and development of cutting edge, tankless water technology,” said John Confrey, general manager, technical & customer service, Noritz America.

About Noritz
Noritz Japan, developer and manufacturer of gas operated water heating products since 1951, is the premier manufacturer of tankless water heater technology, worldwide. Noritz America Corporation was established in 2001 to address increasing environmental awareness, and growing demand among American consumers for more cost saving and environmentally friendly gas products for both residential and commercial applications. Noritz America Corporation supports its products with a network of skilled employees and representatives who devote their efforts and spirit to their work. Through its commitment to research and development, and the dedication of its employees, Noritz America provides the finest products and services to our communities, helping consumers live a comfortable, efficient, and healthy lifestyle. For more information, visit the Web site at www.noritz.com.

About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, and Siemens. For more information, visit the Web site at www.servicepower.com.

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Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.

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