Smart Service

Enhance the quality of service and outcomes through in-field triage and schedule adjustments (within adherence) based on domain knowledge, availability of parts or proximity to jobs.

Entrust Your Technicians with ServiceEmpowerment

Smart Service ensures the highest quality of service by providing technicians with real-time access to valuable information and the flexibility to make schedule adjustments within adherence.

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Empower Technicians

Drive Ownership

Empower technicians with analysis, decision making and authority to drive ownership within schedule adherance
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Leverage Field Intelligence

Significantly improve customer outcomes and increase employee satisfaction through sense of accomplishment  
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Accelerate Success

Intelligent technology-based decision making and process to improve customer experience and service outcomes

ServiceEmpowerment Product Capabilities

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Seamless Integration with ServiceScheduling
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Full Self-Service Capability via Technician View of Gantt
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View and Adjust Routes Within Schedule Adherence
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Adjust Calls Based on Parts Availability
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Ability to Deliver Extended Schedule Views to Technicians
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Ability to Triage Parts Needed to Complete the Job
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Improve Collaboration through Reduced Communication
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Directly Order and Deliver Parts Based on Preferred Location

Schedule a Demo

Start increasing your first-time fix rate and improving your customer experience. See the power of Smart Service in action with a personalized demo.

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