Third party administrators and home warranty companies typically do not hire their own technicians for appliance, electronics, laptops or home system repairs. Their expertise is not managing field techs, but underwriting and selling service contracts and home warranty products.
However, in this heavily regulated industry, TPAs must build and manage a network of vetted, quality 3rd party service professionals whom can provide service, correctly, with one appointment.
ServiceOperations facilitates efficiently building and managing a 3rd party contractor network, while taking advantage of the benefits of the aggregated nature of the ServicePower multi-tenant, SaaS platform. Our team of innovative product managers releases new functionality on a weekly basis! Additionally, the software itself is hjghly configurable, so customizations can be made at the client level.
Most manufacturers, almost 80% in fact, use the ServicePower platform already to pay warranty claims, so 3rd party contractors are already using ServiceOperations every day, facilitating in warranty claim processing or forwarding to external obligors.
Load your contracted 3rd parties to ServiceOperations. Review their profiles, including geography and skills, and determine what they’ll run and where, on your behalf. Determine what key attributes you’ll rate them on, and use those ratings within the dispatch process to ensure the best contractor for the job is assigned.
Rely on real time integration to national or regional service companies like A&E Factory Service or InStalls Inc. already using our ServiceScheduling tool.
When an insured product breaks, book an appointment for service with the consumer the first time they contact your call center.
If no eligible contractor is available in your existing network, use ServiceMarket to book the job to an on demand field technician, or simply outsource that job to ServicePower to fill on your behalf through our ServiceOutsourcing service.
Keep an eye on jobs in progress through ServiceMobility status updates, or integration to external service/business management packages.
Use ServiceStats to analyze your service business; monitor costs, cycle time, parts usage and fraud.
For more information about how ServicePower can help manage repair 3rd party contractor networks, including the thousands of 3rd party contractors already working on our software platform today, click here.