Provide Faster, Smarter Service with Digital Customer Engagement Solutions.

ServicePower’s intelligent Consumer Engagement solution offers your customers instant job scheduling to your integrated mobile workforce. Real-time job status, technician location, and two-way communications improve visibility throughout the service lifecycle.

Learn more about our Consumer Engagement Solution!

Improve service delivery and capture new revenue with the only intelligent  customer engagement solution!

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Who is this solution for?

ServicePower's Customer Engagement solution can be leveraged by any customer-centric organization driven to increase the value of each customer engagement.

With the latest in self-scheduling and location-based technology, ServicePower enables your customers to access a ready-to-deploy web portal to schedule work, communicate with technicians and field workers and monitor their progress.

"Research confirms that customer-centric companies achieve higher organic growth rates and lower costs.”

Steven A. Kandarian CEO
MetLife
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Improve the Customer Experience

Integrated to our field service management suite, our intelligent Customer Engagement solution allows you to theme the portal with custom message & status, logos, colors & fonts to reflect your brand so that your customers can self-schedule appointments with the best tech for their job, upload images, view status of their technician, manage changes and configure and receive alerts and notifications.

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Increase Visibility

Our Customer Engagement solution enables customers to view job status, view technician location, and communicate with mobile teams in real-time.

 

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Increase Revenue

ServicePower’s Customer Engagement solution drives new revenue with real-time contract and service offers which can be purchased online. 
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ServicePower's Customer Engagement Solution offers:

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A branded customer web portal offering a personalized experience.

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Entitlement logic consistent with your business rules.

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Scheduling to your credentialled, integrated workforce.
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Self-service appointment booking from any device.

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Real-time customer to tech communication flow.

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Configurable minimum cancellation and rescheduling rules.

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Configurable technician location alerts and notifications.

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Overflow booking to ServicePower’s managed network.

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