Enterprise mobility must support every process, from the field, to improve the customer experience and maximize worker efficiency, for employed or contracted workers.
Success in the field service industry requires that your field resources be outfitted with the latest mobile devices, like tablets and wearables, and robust 360 degree mobility software which empowers them to get the job done, the first time on-site.
ServicePower's mobile solution provides the information, processes and real time collaborative access to experts to ensure that from the time a job is routed to a field technician, he or she has everything they need, from diagnosis, parts, estimates, schematics and payment processing, to satisfy the customer. Wholly configurable, it provides flexible forms and data fields which don't require IT development to deploy, creating a unique and consistent service experience whether delivered by an employee or a contractor.
On premise or from the cloud, the cross-platform application supports real time 'hand shake' continuity between devices, enabling your team to move from the truck seat to the utility pole seamlessly, without losing data or functionality, regardless of whether the device is connected or not.
ServiceMobility from ServicePower, named a Visionary by Gartner in the 2015 Magic Quadrant for Field service Management, and a 2015 top 20 most promising enterprise mobile app is the only enterprise mobility application which supports a 'one and done' strategy whether you employ 10,000 field resources, or just 10.