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Getting More Customer Value From Field Service Technology

Getting More Customer Value From Field Service Technology

Sales Tech Series

The key to successful field service models is offering flexibility to customers and prioritizing what their individual businesses need. Not only must servicers address organizational needs, but they have to also anticipate fluctuations within the field service workforce and evolving demands of end-customers. Our article in SalesTechSeries explains how to assess products, estimate costs and evaluate growth so that companies can ensure they are implementing the field service technology that is right for their business to increase customer satisfaction and optimize workflows.

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The Elusive First-Time Fix in Field Service

The Elusive First-Time Fix in Field Service

What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...

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Redefining RFT Field Operations Through Visual Automation – Opportunities for Full Fiber Network Providers

Redefining RFT Field Operations Through Visual Automation – Opportunities for Full Fiber Network Providers

The race is on for FTTP operators to complete their network deployments, whilst juggling the challenges of build contractor shortages, network...

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Five Tips for Overcoming AI fatigue in Field Service Management

Five Tips for Overcoming AI fatigue in Field Service Management

Understanding the value, risks, and necessary precautions of AI applications may seem overwhelming. For organizations with field service operations,...

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