The Elusive First-Time Fix in Field Service
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
The key to successful field service models is offering flexibility to customers and prioritizing what their individual businesses need. Not only must servicers address organizational needs, but they have to also anticipate fluctuations within the field service workforce and evolving demands of end-customers. Our article in SalesTechSeries explains how to assess products, estimate costs and evaluate growth so that companies can ensure they are implementing the field service technology that is right for their business to increase customer satisfaction and optimize workflows.
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
Understanding the value, risks, and necessary precautions of AI applications may seem overwhelming. For organizations with field service operations,...
Today, field service businesses face numerous challenges, including a rapidly changing economic landscape, a shifting customer base, evolving...