P&C policy holders want improved digital experiences in the post-pandemic world.
In order to keep up with the post-pandemic times, property and casualty (P&C) insurance companies need to implement technologies that improve the customer experience via self-service digital technologies.
According to Gartner's report: "The 2020 Gartner COVID-19 Customer Experience Survey shows that since the pandemic there is a marked increase, from 11% prepandemic to 19% postpandemic, for consumers using only technology or mostly using technology for interacting with insurance companies for claims.1 The pandemic has acted as a catalyst for accelerating digital engagement."
Download the report to learn why Gartner recommends to "digitize first notice of loss (FNOL) reporting by enabling the collection of initial data, images and video or personal devices."
Elevated Customer Expectations for Digital P&C Insurance Claims Demand Emerging Technology Adoption, Sham Gill, March 31, 2021
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