IDC White Paper:
Field Service Excellence Drives Enhanced Customer Experiences and Outcomes
Download the full white paper to dive into seven key findings, learn valuable industry statistics, and explore how field service excellence improves customer experiences and outcomes.
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Industry analyst IDC conducted a survey of over 200 service and manufacturing companies across North America and Europe. The results produced key trends in the current field service management market.
Topics of key findings include:
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Blended workforce requirements
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Service excellence
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Customer enablement