IDC ProductScape: Worldwide Field Service Management Applications

"Real-time AI-powered scheduling optimization ensures the best field service worker arrives at the right time with the right parts. The offering takes into account constraints such as field worker skill level, location, availability, and traffic conditions updated in real-time throughout the workday to ensure the best possible outcome for the customer. For blended workforces, the solution can select the best available resource – whether that is an employee or contractor – based on criteria defined by the business."

Additional key differentiators include:

✅ Industry domain experience
✅ Functionality comparisons & product inclusion criteria