Improve your Appliance Customers' Service Experience while Protecting Warranty Reserves.
“Our field service operation
has improved customer service
ratings by three percent and
increased productivity by
16 percent. We originally
planned for a return on
investment within three years,
but recouped the cash outlay
in one year.“
- General Manager,
North American Appliance Manufacturer
Smart Scheduling Optimization
Assign the best factory service technician using unique skills and configurable cost parameters. Continuously optimize schedules to improve staff productivity and first time fix rates, decrease time to service, improve on time arrival and complete more billable service events every day.
Warranty Claims Management
Configure custom claims logic, automate warranty claims processing, and perform intelligent audits. Reduce claims costs and stop fraud, protecting and preserving warranty reserves, while also improving claim processing speed.
Our smart field service management solutions improve the quality of your appliance customers’ service experience, while protecting warranty reserves and increasing the profitability of your service group.
Contact us to learn how we can help your field service organization as well!