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New Mobile Workforce Management Software Enhancements

  • New features developed in ServiceScheduling, ServiceMobility, ServiceOperations, Optimization on DemandTM, NEXUS FSTM and ServiceStats.

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announced that it has developed new, innovative features across its mobile workforce management software platform. The improvements incorporate new user interfaces, technology updates and client requested enhancements which improve the field service management process from entitlement, to optimized routing and dispatch, inventory and asset management, claims processing, operational intelligence and team collaboration.ServiceScheduling includes enhancements to the web based admin console, manager1.gifimproved GANTT views, crew, break and long job management, memory utilization, new features in the production modelling tool, ServiceSWAT, and analytics. Validation and ongoing integration of Quantum Annealing, the newest optimization algorithm in decades, which provides more efficient and faster schedule optimization, continues as the product team work with customer use cases to validate the new technology.

Optimization on DemandTM version 2.0, which offers schedule optimization as a service, now offers a RESTful API option for users to initiate optimization of scheduled jobs, while web-based user interfaces available on a stand-alone basis and through Nexus FSTM are in pre-production testing. Optimization on DemandTM is expected to revolutionize home health, medical facility and sales based functions, optimizing field based resources, on demand, from existing scheduling or rostering software.Ops-update.gif

ServiceOperations version 9.0 includes new Dispatch user interfaces which represent the beginning of a complete restyle of the application to bring it in line with our more modern ServiceMobility and NEXUS FSTM products.

Additional support for NEXUS FSTM enhancements are complete, including a more seamless flow of work orders and job status from ServiceOperations to both the NEXUS FSTM mobile and field service management web portal.  Integration to Marcone, a leading parts distributor, also was completed enhancing the flow of parts information including the search, order, and return of parts.

The team completed a number of client requested enhancements to the SaaS platform, including improving the ability to manage third party contractor profile changes, additional support of accounting processes including more robust general ledger logic and improved contractor suspension logic which streamlines the ability of the client to dynamically manage the flow of work to specific contractors.storage.gif

ServiceMobility and NEXUS FSTM enhancements include improvements to the field service management console such as inventory management, inventory shipments, and product catalog management, improved support of Microsoft Excel data imports, in addition to the existing REST APIs, for accounts, account locations, work orders and additions to shipments.gifthe RESTful APIs.  It also continues to expand the customer, work order management, payments and invoicing capabilities.

Inventory management improvements, key to both enterprises and the SMBs, include inventory tracking by storage location, including vehicles, warehouses, depots, storage lockers, homes, a field resource, as well as inventory replenishment of storage locations.

ServiceStats integration to Domo has been fast tracked. Domo, part of the Management Console, domo3.gifwill provide dashboard views across all aspects of a field service organization.  The cloud based self-service business management platform enhances ServiceStats’ ability to manage KPI’s and supports faster, more real time data updates. It also solves for multi-tenancy, improves existing reports and provides new data views, and more importantly, provides a collaborative feature in which users, and even invited non-users, can chat within the application itself about trends seen throughout the dashboards and reports.  The most recent features, including a new permissions model, better facilitates ServicePower multi-tenancy deployments.

Marne Martin, CEO, ServicePower, stated “ServicePower continues to invest in its mobile workforce management software platform. Whether enhancing our products to support new OS releases, incorporating emerging technologies like social collaboration and Quantum Annealing, improving process flow within the products, releasing new products like NEXUS FSTM and Optimization on DemandTM, or performing development specifically requested by our clients in support of their unique business needs, ServicePower continues to offer the most complete, wholly configurable MWFM software on the market.

We are excited to progress our road map and look forward to additional features later in the year which support our client’s mobile field service operations.”

About ServicePower

ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by field service organizations such as Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts.  Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.

ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com/

Press Contact:

Jenniffer Breitenstein
SVP, Marketing

 

Jenniffer L. Breitenstein | Service Power
VP,Global Marketing With a BSBA from the University of Louisville, Jenniffer is a seasoned marketing professional whom has demonstrated success in creating and implementing revenue generating and cost saving products, services and programs, in the retail, manufacturing, third party administration, as well as the service and software industries. She has spent nearly 20+ years working in marketing, sales, partner management, product development and program management roles at companies including Accent Marketing, Service Net Warranty (now AIG Warranty), GE Consumer and Industrial's Warranty Management subsidiary, and later GE Capital. Prior to that, she worked in a number of marketing and management roles in various marketing companies. She is also a Six Sigma certified Green Belt and graduate of GE's Management Development Course.