And we don’t take them for granted – or put a price on them.
The customer relationships we establish, nurture, and grow over months and years are really what define ServicePower and make us who we are. Without You, there is no Us.
Some of this is backed up by hard data, which tells us that customers stay with us for an average of 12 years, a whopping 56% higher than the industry average.
Peel back the covers and you see why this is so.
But there’s more to it than just software and technology.
We believe in true partnerships with our customers, and we’re committed to successful partnerships with every one of our customers. It’s a way to ensure our customers’ success and ours. And we certainly don’t charge money for it, as do some of our competitors.
We have a leading Customer Success team that is always there for you, beginning when a customer signs a contract with us, through implementation and a hyper-care stage, and ongoing through steady state – we’re with you all the way, every step of the way.
Every customer has a dedicated Customer Success Manager, with industry and product expertise. They are always there for you and own the relationship – that is never in doubt. They work closely with you to maximize the benefits of our solutions.
Your CSM is your internal advocate to ServicePower, representing your Voice of the Customer initiatives. They monitor and prioritize your requests, and importantly, they are accountable for your success, value achievement, and ROI. They participate in your team meetings, as desired. They lead regular status calls, conduct Executive Business Reviews, and facilitate Product Roadmap updates.
This commitment and high level of ongoing customer engagement sets ServicePower apart. Indeed, in the Gartner Magic Quadrant for Field Service Management, Gartner points out that other vendor implementations and upgrades often take longer and are more costly than expected, the vendors’ guidance is lacking, and their teams often lack industry expertise, resulting in ROI shortfalls. Amazingly, some even charge for the “privilege” of those shortcomings.
That’s not our model, which is why our Customer Success organization is fundamental to our business, and why every customer has a dedicated Customer Success Manager.
ServicePower’s Customer Success team – dedicated to your success and making ServicePower more than simply a software company.
To learn more, download the datasheet.