Field Service Reporting Software vs. Analysts
Accurate field service reporting drives successful field service operations and customer satisfaction. Business leaders usually pursue this goal...
1 min read
ServicePower
:
September 26, 2018
As the field service industry rapidly changes, there's an increasing amount of pressure on field service organizations to keep up with shifts in industry trends and best practices. Staying informed helps these organizations adapt their operations, workflows, and technologies, empowering them to better serve increasingly demanding customers while maximizing ROI.
Field service management best practices are a set of professional procedures that are accepted as the standard way to conduct business in the field service industry due to their superior outcomes. However, as the field service industry experiences changes, these best practices are known to shift to adapt to the new best outcomes.
Industry research is one of the best ways to stay informed of changing field service management best practices. Likewise, in this blog, we'll summarize the findings of the annual Strategies for Growth (SFG) Benchmark Surveys. Total responses for the Field Service Management Benchmark Survey were 419, of which 43, or just over 10%, are classified as utilizing Best Practices for Field Service Organizations (FSOs).
Based on these 43 companies selected in this SFG survey as “best-practice” organizations, the criteria for this achievement is defined as “organizations attaining 90% or higher customer satisfaction ratings, and 30% or greater services profitability.”
According to this same survey, Field-Service Management (FSM) technology is one of the primary reasons that these 43 FSOs are achieving best-practice status.
Discover how ServicePower's visionary Field Service Management Software can help your organization implement industry best practices all while maximizing time to ROI. Learn more.
Accurate field service reporting drives successful field service operations and customer satisfaction. Business leaders usually pursue this goal...
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