Resource Library

Learn more about field service management and the ServicePower advantage

Creating Exceptional Customer Experiences with Augmented Reality
Webinars

Creating Exceptional Customer Experiences with Augmented Reality

Streem and ServicePower are working together to elevate customer experiences and reduce costs with A...
4345030380
Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue
White Papers & eBooks

Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue

Download our eBook paper to discover six areas where you can leverage AR and remote support tools in...
4604230380
Gartner Report: Field Service Management Magic Quadrant Report
Analyst Papers

Gartner Report: Field Service Management Magic Quadrant Report

Download the report to see why ServicePower was named a Visionary for the 5th time
11689030381
Gartner Report: Elevated Customer Expectations for Digital P&C Insurance Claims Demand Emerging Technology Adoption
Analyst Papers

Gartner Report: Elevated Customer Expectations for Digital P&C Insurance Claims Demand Emerging Technology Adoption

Download the report to see why P&C insurance companies should implement technologies that improve th...
11689030381
Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY
White Papers & eBooks

Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY

The COVID-19 pandemic brought with it many changes for the field service industry. In our eBook we t...
14885830381
Leveraging Technology to Optimize Your Utility & Grid Workforce Management and Improve Customer Satisfaction
Webinars

Leveraging Technology to Optimize Your Utility & Grid Workforce Management and Improve Customer Satisfaction

Join ServicePower as they share their deep knowledge in the field service industry, present real-lif...
17045830382
Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution
White Papers & eBooks

Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution

Foreword-thinking organizations understand that nurturing the customer experience goes beyond the in...
20847430382
5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success
White Papers & eBooks

5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success

Power & utility providers are under increasing financial pressure due to a growing competition from ...
20847430382
Field Service Management Software Delivering ROI Quickly
Infographics

Field Service Management Software Delivering ROI Quickly

Transform your field service experiences with personalized solutions for blended workforces and achi...
21020230383
2021 Top Ten Trends
White Papers & eBooks

2021 Top Ten Trends

Download our eBook paper for five plays on how to emerge better and stronger from the pandemic.
21279430383
Request a Copy of Our Webinar: 3 Pillars of Customer Experience
Webinars

Request a Copy of Our Webinar: 3 Pillars of Customer Experience

Join this complimentary webcast for insights to help you effectively battle fraud in the wake of the...
27327430383
INSURTECH SOLUTIONS ARE MORE IMPORTANT THAN EVER: How Field Service Management Software Can Help
Infographics

INSURTECH SOLUTIONS ARE MORE IMPORTANT THAN EVER: How Field Service Management Software Can Help

Insurance companies across all sectors are facing greater challenges than ever before
33893830384
On-Demand - Why InsurTech is More Important Now than Ever
Webinars

On-Demand - Why InsurTech is More Important Now than Ever

Watch our panel webinar with AIG and HSB, as we discuss strategies, industry trends, and InsurTech s...
37004230384
 On-Demand - Bracing for the Lift of COVID-19 Restrictions How Service Companies Should Prepare
Webinars

On-Demand - Bracing for the Lift of COVID-19 Restrictions How Service Companies Should Prepare

Watch our webinar with Electrolux and Centricity as we discuss strategies for service companies to p...
38991430384
The Future is Now: Why Third-Party Workforces Are No Longer an Option
White Papers & eBooks

The Future is Now: Why Third-Party Workforces Are No Longer an Option

The time is now for organizations to embrace the use of third-party workforces. The right technology...
47977030385
COMING OUT STRONGER: Post-COVID-19 Playbook for Services Businesses
White Papers & eBooks

COMING OUT STRONGER: Post-COVID-19 Playbook for Services Businesses

Download our white paper for five plays on how to emerge better and stronger from the pandemic.
47977030385
Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers
White Papers & eBooks

Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers

Download Your Copy of Six Opportunities for Improving the Lifetime Value of Your Home Warranty Custo...
53420230385
Enhancing the Property & Casualty Customer Experience through Digital Scheduling
Analyst Papers

Enhancing the Property & Casualty Customer Experience through Digital Scheduling

Policy holders want tech-enabled experiences. Learn more about our innovative scheduling solution to...
59986630386
Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers
Webinars

Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers

Learn how Ideal Boilers improved capacity management and customer experience with ServicePower
60677830386
Richer Sounds Reduces Repair Costs
Case Studies

Richer Sounds Reduces Repair Costs

Richer Sounds reduce repairs costs while maintaining high levels of customer service
63529030386
Safeware Utilizes Onboarding and Credentialing
Case Studies

Safeware Utilizes Onboarding and Credentialing

Safeware utilizes ServicePower to streamline operations for better network performance management
63529030387
We are moving to an experience economy. Are you ready?
White Papers & eBooks

We are moving to an experience economy. Are you ready?

In this high-speed digital world, organizations across the board, from small to global enterprise, a...
65516230387
Electrolux Saves Time and Millions
Case Studies

Electrolux Saves Time and Millions

Discover how Electrolux saves time and money with Scheduling and Claims Management
67849030387
BrandSmart Receives Great Results After Eliminating Paper
Case Studies

BrandSmart Receives Great Results After Eliminating Paper

See the results realized after removing paper with ServicePower
67849030387
Baxi Increases Customer Satisfaction and Efficiency
Case Studies

Baxi Increases Customer Satisfaction and Efficiency

See how Baxi improves the efficiency of job scheduling and reduces operational costs improving custo...
67849030387
ESI Implemented ServicePower’s Full Suite of Managed Services
Case Studies

ESI Implemented ServicePower’s Full Suite of Managed Services

The ServicePower system helps ESI reach their goals efficiently and in a cost-effective manner.
67849030388
Castelan Group Outsourced Third-Party Management to ServicePower
Case Studies

Castelan Group Outsourced Third-Party Management to ServicePower

Castelan reduced operational costs and increased first-time-fix-rates with ServicePower
67849030388
Amynta Improves Customer Satisfaction By 15%
Case Studies

Amynta Improves Customer Satisfaction By 15%

Amynta utilizes ServicePower to increase claims processing efficiency
67849030388
LG Increases NPS Score
Case Studies

LG Increases NPS Score

See how LG increased their NPS Score with ServicePower
68972230388
AIG Increases First Time Fix Rates
Case Studies

AIG Increases First Time Fix Rates

See how AIG increase first time fix rates and decreases time on site
68972230388
GE sees $40M in Claims Savings YoY
Case Studies

GE sees $40M in Claims Savings YoY

Learn how GE is saving $40M YoY in claims savings with ServicePower
68972230389
Running Field Service as a Profit Center
Infographics

Running Field Service as a Profit Center

Nearly three-quarters of today's services organizations are managed as profit centers, with their ow...
71564230389
Satisfaction with Current Field Service Management Solution
Infographics

Satisfaction with Current Field Service Management Solution

Less than two-thirds of field service organizations (FSOs) are currently satisfied with their existi...
71564230389
Supporting the End-to-End Customer Journey by Providing Seamless Service & Support
White Papers & eBooks

Supporting the End-to-End Customer Journey by Providing Seamless Service & Support

In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service...
72860230389
Addressing the aging workforce with a mixed field service model
Infographics

Addressing the aging workforce with a mixed field service model

The workforce landscape is changing. Learn how to embrace it.
76402630389
Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces
White Papers & eBooks

Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces

The field technician workforce is changing. Discover how to adapt with a mixed-workforce and innovat...
77525830389
FMS Deployment Challenges
Infographics

FMS Deployment Challenges

Pressing deployment challenges with any field service technology
78994630390
Improvement with FSM Technologies
Infographics

Improvement with FSM Technologies

When using an FSM, organizations see these improvements
79340230390
Integration with ServicePower
White Papers & eBooks

Integration with ServicePower

Integrating with ServicePower is easy.
79965015390
RL - 5 Technologies for Mastering Customer Experience
White Papers & eBooks

RL - 5 Technologies for Mastering Customer Experience

Field service companies learn how to track all 5 stages of the customer journey.
90146943390
Tracking All 5 Stages of the Customer Experience
White Papers & eBooks

Tracking All 5 Stages of the Customer Experience

This eBook focuses on how to track all 5 stages of the field-service customer journey.
90153414391
Simplifying the 4 Complexities of Contractor Management
White Papers & eBooks

Simplifying the 4 Complexities of Contractor Management

Learn how to simplify the 4 complexities of contractor mgmt with this free eBook that focuses on get...
93973780391
Benefits of Field Service Management Software
Infographics

Benefits of Field Service Management Software

Discover the benefits of FSM Software
94028230391
5 Key Elements Your Security Service Management Solution Must Have
Analyst Papers

5 Key Elements Your Security Service Management Solution Must Have

Discover the 5 key elements your security services management solution must have to improve your bot...
95704284391
The Power of Connected Service
White Papers & eBooks

The Power of Connected Service

Discover the power of connected field service management with ServicePower.
96217385392
Receive Your Free (SFG Analyst's Take) White Paper
Analyst Papers

Receive Your Free (SFG Analyst's Take) White Paper

InsurTechs - 6 Key Things to Improve Claims Processing Times
96712540392
Staying Connected, Meeting the Needs of Your Customer
White Papers & eBooks

Staying Connected, Meeting the Needs of Your Customer

Discover how you can connect your field service organization
100493830392
Deliver Faster, Smarter Service with IoT
White Papers & eBooks

Deliver Faster, Smarter Service with IoT

Learn how the Field Service industry is using IoT to solve problems and improve efficiencies.
101617030392
Download: Driving Profitable Growth in the Insurance Sector
White Papers & eBooks

Download: Driving Profitable Growth in the Insurance Sector

Learn how ServicePower can help drive profitable growth in the P&C Insurance Sector
113709430392
Download: Mobile Connectivity Adds Value to the Service Relationship
White Papers & eBooks

Download: Mobile Connectivity Adds Value to the Service Relationship

Learn how to mobile technology can connect your techs and customers, yielding a better service exper...
113882230393
Download: Delivering a Better Customer Experience
White Papers & eBooks

Download: Delivering a Better Customer Experience

Learn how to digitally engage with your customers, personalize the service experience, empower your ...
114573430393
ServicePower Webinar Series: The Customer Experience Release
Webinars

ServicePower Webinar Series: The Customer Experience Release

ServicePower Webinar Series: The Customer Experience Release
123389830393
Third Party Administrator: Success with Warranty Claims Management
Case Studies

Third Party Administrator: Success with Warranty Claims Management

Discover how a North American TPA saved $80K/mo with ServicePower!
123663430393
Download: The Art of Appliance Service
White Papers & eBooks

Download: The Art of Appliance Service

Discover the art of applicance service in this informative white paper.
127018630393
Download: Can Unparalleled Patient Care and Efficiency Co-exist?
White Papers & eBooks

Download: Can Unparalleled Patient Care and Efficiency Co-exist?

Discover how patient care and efficiency can co-exist.
127623430394
Contractor and Warranty Claims Management
Webinars

Contractor and Warranty Claims Management

Learn about ServicePower's contractor and warranty claims management solution!
129020230394
Artificial Intelligence: The Smart Evolution
Webinars

Artificial Intelligence: The Smart Evolution

Learn how artificial intelligence can provider smarter solitions, actionable insights and better out...
129020230394
Frost and Sullivan: Five Hot Trends in Mobilized Field Service Management
Analyst Papers

Frost and Sullivan: Five Hot Trends in Mobilized Field Service Management

Learn about the Five Hot Trends in Mobilized Field Service Management from Frost and Sullivan Analys...
129106630394
Montetize Emerging Technology: 5 Ways to Increase your Revenue with Emerging Technology in the Field Service Industry
Infographics

Montetize Emerging Technology: 5 Ways to Increase your Revenue with Emerging Technology in the Field Service Industry

Learn how you can monetize on emerging technology
130229830395
Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value
White Papers & eBooks

Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value

Discover how you can monetize on emerging technology in the field service industry.
130301830395
5 Ways IoT Drives Value for You and  Your Customers!
Infographics

5 Ways IoT Drives Value for You and Your Customers!

Discover how IoT drives value for you and your customer
131871430395
Download: The Customer Experience Revolution in IOT: From Data to Action
White Papers & eBooks

Download: The Customer Experience Revolution in IOT: From Data to Action

Discover how to take your company from data to action in our latest whitepaper The Customer Experien...
132116230395
Download: Transformational Field Service Management: What to Consider when Choosing a Solution
Analyst Papers

Download: Transformational Field Service Management: What to Consider when Choosing a Solution

Explore points to consider when selecting a Field Service Management Solution.
134362630396
Download: Transformational Field Service Management: Which Solution is the Best Option?
Analyst Papers

Download: Transformational Field Service Management: Which Solution is the Best Option?

How can you be sure you are selecting the right software with adequate functionality to serve your n...
136177030396
Request a Copy of Our Webinar: 3 Pillars of Customer Experience
Webinars

Request a Copy of Our Webinar: 3 Pillars of Customer Experience

Did you miss our webinar with Field Technologies? Access the recording of the webinar now.
137559430396
ServicePower Webinar Series: TSC on Field Service Performance- The Customer Perception
Webinars

ServicePower Webinar Series: TSC on Field Service Performance- The Customer Perception

Webinar: The Service Council on customer's perception of field service
138783430396
Free Download: Route your Company Into Success
White Papers & eBooks

Free Download: Route your Company Into Success

Learn about schedule and route optimization
144122230397
Receive Your Free Download!
Research Papers

Receive Your Free Download!

Aberdeen: learn how to incent sales to drive service dollars
148615030397
ServicePower Unity Product Demonstration October 2016
Webinars

ServicePower Unity Product Demonstration October 2016

ServicePower: end to end SaaS hybrid mobile workforce management software
148633030397
Free Edition of Field Technologies Magazine - Field Mobility in 2017
News Articles

Free Edition of Field Technologies Magazine - Field Mobility in 2017

From Field Technologies: Field Mobility
150861430397
Free Whitepaper - Situation Aware Task Routing: Dynamic Dispatching
Analyst Papers

Free Whitepaper - Situation Aware Task Routing: Dynamic Dispatching

Learn why it's important to use dynamic logic and ranking when providing service through a hybrid or...
154493830397
Top KPIs Best Practice FSO Track of Warranty Management
Infographics

Top KPIs Best Practice FSO Track of Warranty Management

Learn about the top KPIs field service organizations need to monitor
155285830397
Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers
Research Papers

Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers

Aberdeen: Find out how to strenghten the relationship with your customers
158554630398
Free Field Technologies Special Report! Preparing Your Business For The IoT Era
News Articles

Free Field Technologies Special Report! Preparing Your Business For The IoT Era

From Field Technologies: Preparing for IoT
159159430398
ServicePower Webinar Series:  Aberdeen on Enterprise Mobility
Webinars

ServicePower Webinar Series: Aberdeen on Enterprise Mobility

Webinar: Aberden on enterprise mobility
159173830398
ServicePower Webinar Series: Mobile Workforce from the Aberdeen Group
Webinars

ServicePower Webinar Series: Mobile Workforce from the Aberdeen Group

Webinar: Aberdeen on mobile workforce solutions
159173830398
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016

ServicePower named Top 20 Utilties Provider. Find out why!
159937030398
Free White Paper! The “New” Field Service Technician: Cool Calm and Connected
Analyst Papers

Free White Paper! The “New” Field Service Technician: Cool Calm and Connected

Strategies for Growth: learn how field techs connect with customers through technology.
162183430399
Free Edition of CIO Review - Mobile Workforce Management Made Simple
News Articles

Free Edition of CIO Review - Mobile Workforce Management Made Simple

From CIO Review: Mobile workforce management made simple
165812230399
Free Special Report - 5 Critical KPIs for Field Service Success
News Articles

Free Special Report - 5 Critical KPIs for Field Service Success

From Field Technologies: 5 critical KPIs for field service operators to mind
172465030399
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015

ServicePower named Top 20 Utilties Provider. Find out why!
178423030399
Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies
News Articles

Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies

From Field Technologies: Learn how the industry is using mobile technology
182656630399
ServicePower named to Top 20 Enterprise Mobility Providers
News Articles

ServicePower named to Top 20 Enterprise Mobility Providers

ServicePower named Top 20 Mobile Provider. Find out why!
184730230400
ServicePower named to Top 20 Oil and Gas Tech Providers
News Articles

ServicePower named to Top 20 Oil and Gas Tech Providers

ServicePower named Top 20 Oil and Gas Provider. Find out why!
184730230400
Aberdeen - Printing in 3D
Research Papers

Aberdeen - Printing in 3D

Aberdeen: learn how 3D printing can impact field service
186289030400
Service Culture in 2015: Creating an Environment of the Customer
Research Papers

Service Culture in 2015: Creating an Environment of the Customer

Aberdeen: learn how best in class organization incorporate the customer at all levels
194410630400
Service Revenue Leakage
Research Papers

Service Revenue Leakage

Financial waste is senseless. Download Aberdeen's latest checklist to share with your team Avoid Ser...
194842630400
Social Field Service: Collaboration on the Fly
Research Papers

Social Field Service: Collaboration on the Fly

From Aberdeen: find out why best in class field service providers support social collaboration in th...
195361030400
Transform Techs from Workers to Service Heroes
Research Papers

Transform Techs from Workers to Service Heroes

Aberdeen: learn how to transform techs to heroes!
196743430401
The Future of Field Service
Infographics

The Future of Field Service

Learn about the future of field service
199177030401
Free White Paper: Field Service Workforce Management Empower Tech 3.0
Research Papers

Free White Paper: Field Service Workforce Management Empower Tech 3.0

Aberdeen: learn how MWFM software can empower technicians to succeed
200804230401
The ServicePower Webinar Series: 3rd Party Contractor Management- Achieving Line of Sight and Service Excellence with 3rd Parties
Webinars

The ServicePower Webinar Series: 3rd Party Contractor Management- Achieving Line of Sight and Service Excellence with 3rd Parties

Hybrid workforce: Learn how and why to mix contractors into your labor model
200804230401
Best Practice KPIs Used For Field Services
Infographics

Best Practice KPIs Used For Field Services

Learn what the best KPIs for field service are
200991430401
Evolution of Smart Service: Connected to the Future of Resolution
Research Papers

Evolution of Smart Service: Connected to the Future of Resolution

Aberdeen: find out how how leaders use IoT and M2M to improve operations
202100230401
BrandsMart USA Doubled the Number of Completed Jobs per Tech!
News Articles

BrandsMart USA Doubled the Number of Completed Jobs per Tech!

From Field Technologies: learn how BrandsMart used mobile workforce management software to improve o...
202273030402
Free Field Technologies Download: The Field Service Software Selection Survival Guide
News Articles

Free Field Technologies Download: The Field Service Software Selection Survival Guide

From Field Techncologies: FSM software selection
204087430402
Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions
Research Papers

Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions

Aberdeen: Measuring performance in field service
205642630402
Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?
News Articles

Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?

Learn how the field service ecosystem utilizes mobile solutions
207367030402
Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence
Research Papers

Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence

Learn about parts optimization in this white paper
216093430402
Free White Paper: Find the Green - Sustainability Initiatives in Service
Research Papers

Free White Paper: Find the Green - Sustainability Initiatives in Service

Aberdeen: learn how sustainability initiatives drive service
216871030403
Download a Free Frost & Sullivan Report on the Future of M2M Technology
Analyst Papers

Download a Free Frost & Sullivan Report on the Future of M2M Technology

ServicePower was named a leader in connected technology by Frost and Sullivan. Find out why!
217479430403
Free White Paper: The Right Information Empowers a Results Driven Workforce
White Papers & eBooks

Free White Paper: The Right Information Empowers a Results Driven Workforce

From Aberdeen: find out how to drive results with data
220503430403
Free White Paper: State of Service Management Roadmap to a Profitable 2014
Research Papers

Free White Paper: State of Service Management Roadmap to a Profitable 2014

Aberdeen: find out how and why to measure product and service performance to drive profitability
223181830404
Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014
Analyst Papers

Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014

Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014
227674630404
Northern Ireland Electricity Case Study
Case Studies

Northern Ireland Electricity Case Study

Norther Ireland Electric Case Study: schedule and route optimization
228380230404
Mitsubishi Electric Case Study
Case Studies

Mitsubishi Electric Case Study

Mitsubishi Case Study: contractor management and dispatching, warranty claims management
228466630405