IoT home devices like Apple's HomePod, Google Home, and Amazon's Echo are vehicles for digital transformation in IoT-enabled Smart Homes and smart offices and at the forefront of Field Service’s rapid evolution.
Devices within an IoT Smart Home or office are no longer reactive machines that require buttons to be pushed. IoT has empowered them to break out of their formerly static, siloed states to initiate intelligent conversations with other devices in their ecosystem.
Field service organizations can integrate smart devices’ apps, Alexa and Google Assistant, to give customers what they need without even picking up the phone. When you integrate a Field Service Management app to customer devices, customers in a smart home or office can trigger field service requests through Alexa and Google Assistant commands.
When your field service team becomes as convenient as saying “Alexa, schedule a service call for the washing machine on Tuesday,” customers will be raving about your responsiveness. The best part is when you show up with exactly what they need to fix their smart appliances.
Machine-to-Machine (M2M) communication allows IoT home devices to talk to each other, without the need for human interaction. In the office and at home, employees and residents have come to depend on self-learning devices such as:
The most salient benefit of machine-to-machine communication for field service organizations is the ability to anticipate IoT appliance and smart device issues before customers even know there is a problem through AI-empowered field service management.
Smart homes and IoT devices come with a price. IoT home device owners know that with the higher price tag comes the benefit of smart service.
Whether you’re an OEM deploying niche field techs or a field service company specializing in multiple IoT-enabled electronics and appliances, customers expect that you’ll be able to respond to service calls faster than ever – even before a call is made.
If you’re an OEM and don’t have a platform that integrates smart home data, you could miss out on the benefits of one of fastest growing sectors of field service.
Using a field service platform connected to IoT Home Devices empowers you to:
Send your field techs out feeling like heroes by fixing lights, thermostats, and kitchen appliances before home and office customers experience the problem.
Contractors and employees are not always responsive to phone calls, while they are finishing up another job or on the road, leaving subsequent customers in the lurch and dispatchers frustrated.
IoT smart home customers are on the go, and they won’t wait for three hours only to have a technician show up at the end of the service window.
Digital transformation in the home and office translates into an assumption of superior service, including response times and availability that match the pace of life for the owners of IoT home devices.
Instead of manual scheduling and dispatch calls, use a Field Service work order app to create a paired scheduling and dispatch solution that works for field techs and customers. AI-enhanced, automated scheduling lets you:
Hybrid workforces also rely in part on contractors who are attracted to the autonomy and flexibility that innovative field service management organizations provide. Attract and nurture the best field service team by providing a mobile workforce solution . Give field techs the ability to determine their own hours and engage directly with customers through a two-way communication platform.
When you put the power back in customers’ and field techs’ hands, you’ll see an increase in both customer and field tech satisfaction. This results in better reviews, lower turnover, and a higher ROI for your field service organization.
Don’t let techs show up to a home or office empty-handed. Ensure that your techs have all the parts they need by integrating inventory management for goods in stock with predictive maintenance data from connected homes and businesses.
Integrating IoT home device data into your digital asset management process through a smart app helps you to:
IoT home devices like smart kitchen appliances and smart washing machines send data to your Field Service Management app and alert you when items are in need of repair. When you use a single platform to integrate your field service organization’s operations, IoT smart home data is transformed into actionable inventory management information.
Most field service organizations’ inventory management is a game of playing catch up to past jobs and using past needs to forecast future parts orders. All you need for smart inventory management is a single platform that integrates customer data with your raw inventory stats.
See how an AI-empowered strategic workforce management app helped the B2C field service team at AIG respond proactively to service calls, rank emergency jobs as priority, and increase customer satisfaction through customer-centric KPIs and correlated data.
Take advantage of forward-thinking mobile workforce management software that connects employees and contractors with the information they need, exactly when they need it - whether they’re actively servicing a customer or between appointments.
Optimize routes so the closest qualified and available technician can be dispatched as soon as an alert is received
Leverage in-app customer ratings to get real-time feedback about what the customer needs and how the customer feels about the overall service experience.
When it comes to actually implementing and deploying ServicePower’s powerful platform, we’ll assist customers with the implementation of the field service software, ensuring it’s customized to meet your unique business needs.
Implementation and deployment takes around two to four weeks, from start to finish. And as the field service software evolves and improves over time, ServicePower will demonstrate new product capabilities and facilitate your company's adoption across multiple departments.
We understand the importance of effective change-management execution, so we’re committed to an “adopt and adapt” philosophy. We ensure our platform preserves effective business processes you already have in place, while offering strategic improvements using IoT technology.
Access on-demand integration support throughout this whole process so you feel supported, empowered, and focused during setup and launch.
Use your AI-enhanced field service management platform to track key performance indicators such as