A field service management app can be used by field managers, field service technicians, other key members of a field service team, and in some cases, even field service customers. A good field service app contains key functions and security features that allow for data sharing without the risk of data breaches. For instance, cloud-based field service apps are the most secure type of field service applications, protecting technician and customer data. Moreover, field service apps should also be AI-driven, allowing for real-time scheduling, dispatching, and routing optimization. Additional functions include mobile forms such as invoicing and work order management, as well as electronic payment options. Not to mention, field service apps that provide the best customer experience also include a self-service customer portal that enables customers to take control of their own scheduling needs.
There are numerous benefits to using a field service app, including:
With a vast array of field service apps on the market, selecting the best app for your business can be difficult. Before looking at the details of various field service software solutions, first start by assessing your business needs, parameters, and priorities. Are you using a blended workforce? Is data security a high priority? Do your customers want self-service options? Identifying these types of needs will help you sort through the array of choices and settle on the option that best suits your specific needs.
In addition, you can use the following features as a benchmark to assess the breadth of a field service app solution:
Before investing in a field service app, make sure to demo the software first to get a first-hand feel for the experience, features, and user interface.
Explore ServicePower’s visionary field service app for yourself with a custom demo.
ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.
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