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Grange Insurance is being recognized by Insurance Tech Insider for embracing new technologies that can help them better assess risk and serve their customers. They also have enhanced customer engagement by ensuring their customers can engage with them in ways that are most effective and convenient for them. This engagement is a key trigger for a successful customer experience.

ServicePower, a leader in field service management software, has long recognized the importance of customer engagement and we applaud Grange for utilizing such technology. At ServicePower, we have developed our own branded customer portal for our clients to successfully engage their clients in convenient effective ways. These portals offer our client's customers instant job scheduling with our client's contracted and employed mobile work forces. Real-time job status, including technician location, and two-way communications to improve visibility throughout the service life cycle.

Grange is keenly aware that the future success of their company involves evolving with technological advancements. Linda Roubinek, who manages the customer an agent experience at Grange states, 

Staying ahead of the curve and focusing on innovating now, will ensure we not only survive the continuously changing insurance industry, but thrive in it.

To read the entire Insurance Tech Insider article to find out more on how Grange is utilizing new technology to enhance their product offering, follow the link below:

Bringing the “Amazon Experience” to Insurance – a Q&A with Grange Insurance

written by Ryan Schradin March 1, 2018
shutterstock_371999371The Insurance Tech Insider is constantly scouring the globe, looking for insurance companies that are being aggressive in identifying and embracing new technologies that can help them better assess risk and serve their customers. One of those companies is Grange Insurance, which has been in business for more than 80 years and, today, offers affordable and customizable auto, home, life and business insurance products.
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Kimberly Heuser | Service Power
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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