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Top Insurance Company Recognized for Customer Engagement

Grange Insurance is being recognized by Insurance Tech Insider for embracing new technologies that can help them better assess risk and serve their customers. They also have enhanced customer engagement by ensuring their customers can engage with them in ways that are most effective and convenient for them. This engagement is a key trigger for a successful customer experience.

ServicePower, a leader in field service management software, has long recognized the importance of customer engagement and we applaud Grange for utilizing such technology. At ServicePower, we have developed our own branded customer portal for our clients to successfully engage their clients in convenient effective ways. These portals offer our client's customers instant job scheduling with our client's contracted and employed mobile work forces. Real-time job status, including technician location, and two-way communications to improve visibility throughout the service life cycle.

Grange is keenly aware that the future success of their company involves evolving with technological advancements. Linda Roubinek, who manages the customer an agent experience at Grange states, 

Staying ahead of the curve and focusing on innovating now, will ensure we not only survive the continuously changing insurance industry, but thrive in it.

To read the entire Insurance Tech Insider article to find out more on how Grange is utilizing new technology to enhance their product offering, follow the link below:


Bringing the “Amazon Experience” to Insurance – a Q&A with Grange Insurance

written by Ryan Schradin March 1, 2018
 
 
The Insurance Tech Insider is constantly scouring the globe, looking for insurance companies that are being aggressive in identifying and embracing new technologies that can help them better assess risk and serve their customers. One of those companies is Grange Insurance, which has been in business for more than 80 years and, today, offers affordable and customizable auto, home, life and business insurance products.
 
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