5 Mobile Field Service Management Trends
The demand for mobile field service management has grown dramatically with the rise of the digital transformation in the field service industry, and...
2 min read
ServicePower : February 24, 2016
Aberdeen Group recently surveyed 377 service and manufacturing organizations and found the top four market pressures they currently face are:
Delivering outstanding service plays a huge role in addressing these pressures.
Organizations can no longer simply deliver “good enough” service or get by with “reactive” service, so long as SLAs are being met. The pressures listed above mandate that service organizations and manufacturers invest in technology and continuously improve efficiency in order to impress customers with service that goes above and beyond.
The Best-in-Class have transformed their service operations to meet this new mandate and their efforts have been guided by these two principles:
Not every organization has to deliver service in a mission-critical environment. Companies in the oil and gas, utilities, and heavy equipment industries do have to, however. For them, service excellence is a must.
The promise of smarter assets and a constant flow of performance insight data has helped the best organizations excel at resolving issues before they suffer unplanned or extended downtime. They are able to deliver service that is proactive and predictive, as their customers rightly expect.
Given today’s competitive pressures, failing to provide this level of service can result in more than a failed SLA. Don’t give your customers a reason to take their business elsewhere.
Learn four new field service best practices you need to adopt.
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