ServicePower transforms field service experiences with personalized solutions for blended workforces – delivering improved customer experiences and rapid ROI
27% Improvement in Net Promoter Scores
45% Increase in Service Calls Per Day
Give consumers the visibility they want with real-time self-scheduling, tech and adjuster location tracking and ETAs, and direct communication enablement.
Optimized field service workflows across employed, third-party, and blended workforces enable real-time data and intelligent schedule and route optimization.
Assign field jobs based on skills, location, appointment times, etc. Manage payment processing with a real-time, configurable claims adjudication and validation platform.
Download the report for key strengths that ServicePower possesses, including field service product depth, growth and retention and time to achieve Cost/ROI.
"ServicePower's Dispatch and Claims have been a differentiator for Centricity and the level of service we provide. ServicePower is a key reason our business has grown as much as it has."
Dawn Taylor | CEO | President, Centricity
“What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.”
Andrew Keating | Group Service Director | BDR Thermea
"The overall impact of Scheduling Optimization has enabled us to gain improvements in productivity and cycle time that few other organizations can realize without ServicePower technology."
Cosmo Adamo | Vice President of Service | BrandsMart U.S.A
“ServicePower provided Safeware with a contemporary solution that gave complete control over our network from a payment, performance and compliance standpoint.”
Laurel Cipiti | Vice President, Solution Center Operations | Safeware
“With ServicePower’s technology, AIG is now an example of a field service management organization that confidently ensures the customer is always number one.”
Greg Leonberger | Vice President, Service Operations | AIG
“ServicePower helps us with dispatch, claims and the customer portal. As consumers demand more information and statusing, the portal makes it easier for the consumer.”
Steve Zannos | Senior Director of Customer Care | Electrolux
Field service technology is needed to streamline and manage contracted workers in order to optimize the customer experience.
