Solutions: SERVICEOutsourcing:
SERVICEOutsourcing
Benefits:
- Improved customer service
- Full job “line of sight” from
booking to completion
- Management of service delivery and network
- Fully outsourced service
organization
When one of your customers has a problem with your brand of product,
they want the service process to be simple, fast and effective.
That means a single point of contact. It also means being provided
with a convenient and timely service appointment, with a qualified
service provider who manages the problem through to effective resolution,
in a way that maintains consumer confidence in your brand. Finally,
it means providing them with an opportunity to provide feedback
on the quality of service delivered. If you don’t have your
own service organization with full geographic coverage, SERVICEOutsourcing can
provide this service for you.
SERVICEOutsourcing is a “service”.
SERVICEPower will recruit
and manage a service network, or can utilize your existing network
of independent service providers, and automate the entire service
chain process of capturing, scheduling, dispatching and tracking
your service calls. A hosted web business application is made available
to you, and the servicer network.
The independent service providers resource the agreed appointments,
report on their status - providing full visibility to you and the
consumer of progress - and can request payment and parts reimbursement.
SERVICEPower will manage
this service process for you, according to your service policies and guidelines.
SERVICEOutsourcing - Service
made Simple.
Service features:
- Recruitment and management of a certified service network
- Management
of service calls from initial call through to service completion
- Web-based
call center management system
- Appointment offering and booking,
based on known, authorized service provider availability
- Automated
dispatch and tracking of service calls through status updates provides
full line-of-sight into the lifecycle of the call
- Consumer surveys
- Unique logins allows service providers to manage and
update contact information
- On line invoicing
- Service quality measurements
- Centrally stored and maintained service
network data
- Dashboard status to provide real time overview of all
service calls
- Payment approval and verification
- Management of payments to servicers
|
