On-Demand Webinar:

The Impact of Workforce Trends and Digital Transformation in Field Service Management

Watch Now

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Aly Pinder

Program Director,

Service Innovation & Connected Products, IDC

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Brad Hawkins

Chief Solutions Officer,

ServicePower

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Greg Leonberger

Chief Operation Officer,

AIG Warranty

IDC recently interviewed over 200 service and manufacturing companies across North America and Europe and the results produced interesting trends in the current field service management market. The study found that several disruptions are impacting field service organizations.

Watch our panel of industry experts as they address current workforce trends shaping the field service industry and provide insight into:

What organizations doing now and what is planned for the next 12 – 18 months to adjust to these ongoing and upcoming changes.
Where they see blended workforces fitting into organization's strategies, given the current and predicted workforce shortages and challenges.
Consumer demands they are seeing from a field service viewpoint, particularly from a digital experience perspective.
How organizations are using data and metrics to help improve their field service.
What strategies are organizations using to differentiate themselves from a field service management angle.