ServicePower

COMING OUT STRONGER:

Post-COVID-19 Playbook for Services Businesses

The services industry landscape was already shifting before COVID-19, and the pandemic was simply a tipping point for much-needed transformation industry-wide. This is the consensus across the industry as OEMs, services companies and independent service providers contemplate how business will change in the coming months, if not years.

Download our white paper for five plays on how to emerge better and stronger from the pandemic >>

The services industry landscape was already shifting before COVID-19, and the pandemic was simply a tipping point for much-needed transformation industry-wide. This appears to be the consensus across the industry as original equipment manufacturers (OEMs), services companies and independent service providers contemplate how business will change in the coming months, if not years.

The playbook for success moving forward must be people-focused and technology enabled. The COVID-19 crisis has shed a brighter light on the industry’s systemic challenges, but the pandemic didn’t cause them – it revealed the potential consequences of inaction. From data, to conversations with OEMs, services companies and other experts, it is clear the industry must take decisive actions now, and below are plays the industry can run to emerge better and stronger.

Download our latest white paper to learn more about these five plays:

  • Play #1: Embrace Changing Consumerism, New Workforces and Technology
  • Play # 2: Get the Internal House in Order
  • Play #3: Create an Effortless Serviceability Experience
  • Play #4: Engage Technicians for Good
  • Play #5: Accept the New Normal