Frank Gelbart, CEO

Appointed Chief Executive Officer in April 2018, Frank is a software entrepreneur with more than 25 years' experience in building and scaling enterprise-level software, networking and telecommunications technology companies. Frank was formerly Chief Revenue Officer at Roostify, a mortgage software platform used to streamline mortgage processes across its ecosystem. Prior to Roostify, Frank co-founded and was CEO of Appfluent Technology, a big data analytics software company, which was acquired by Attunity in April 2015.

At ServicePower, Frank will drive forward the company’s strategy related to enterprise penetration, product innovation, the connected home and IoT service delivery models.

Jim  Howard

Joe Wang, CCO

Named Chief Customer Officer in 2018, Joe joined ServicePower in March 2013 as US COO, and was later named Global CSO in October 2014. He holds responsibility for all global customer relationships, call centers, and field operations.

Prior to ServicePower, Joe was  Sr. Director, Service Channel Strategy at Best Buy, where he designed and implemented strategic plans for all on site Best Buy North American workforces, He held several other positions at Best Buy including Sr. Director of Services Operations which included responsibility for all service depots, secondary markets, field repair services, and third parties, as well as, Director of Post-Merger/Acquisition Integration Operations.  Prior to that, Joe was with Sales and Marketing and Customer Service Division for Ford Motor Company.

Joe holds a BS in Psychology and BA in Chinese from The Ohio State University.

Joe Wang, CSO

Samir Gulati, CMO

Appointed Chief Marketing Officer at ServicePower in September 2017, Samir is responsible for all aspects of Marketing including Corporate and Product Marketing and Demand Generation.

Samir was previously VP of Marketing at Appian, where he helped to rapidly grow the company and take it to a very successful IPO in May, 2017. Prior to that, he held a number of executive leadership roles at Pegasystems, Apptix and SAGA Software. Samir started his career at GE, where he led Product Management and Marketing teams in the US and Asia-Pacific. 

He holds an MS degree in Computer and Information Science from the University of Pennsylvania and an MBA from the University of Chicago's Booth School of Business.

Sam Sippl, CFO

Sam has over 18 years of progressive experience in executive management, private equity, mergers and acquisitions advisory, and public accounting, with a focus on high-growth businesses. As CFO, Sam is responsible for the overall financial management of ServicePower, its financial reporting and analysis, controllership, and other corporate functions.

Prior to working at ServicePower, he served as CFO of FilmTrack, the largest rights management SaaS solution serving the media and entertainment industry, CFO of CrownPeak, a leader in cloud-based digital experience management solutions; CFO of Mirth Corporation, an organization responsible for developing software solutions aimed at healthcare interoperability. Sam also served as a Vice President of Marwit Capital, a private equity firm with $200 million in equity capital under management.

Sam is a Certified Public Accountant in the state of California and holds a bachelor’s degree in accounting from the University of Colorado.

Brad Hawkins, SVP Product Management

Brad is a long time veteran in the world of Field-Service technology having been with ServicePower since 2004. He came to ServicePower from KeyPrestige as part of the acquisition of our Warranty Claims Management platform, giving him over 20 years of experience in work force management software.

Brad has held supervisory roles in Operations, Development and Product Management. Currently as the Senior Vice President of Product Management he is responsible for the strategic roadmap of the ServicePower platform and driving the development teams to produce innovative and valued solutions for our clients.

He holds a BS in Business Information Systems from Long  Beach State University in California.

Marc Sprecher, SVP Global Sales

Marc was appointed Senior Vice President of Global Sales for ServicePower in July 2018. He brings over 20 years of progressive leadership experience to ServicePower and has a proven track record of helping software companies build high-performance sales teams to accelerate their growth.

During his career, Marc has worked for market-leading companies like GE Information Services, GXS, SciQuest, and Zycus. His teams’ successes at GXS and SciQuest increased enterprise valuations for both companies, resulting in successful M&A transactions.

At ServicePower, Marc is responsible for driving business development strategies and sales execution to help the company achieve its next level of growth.

Marc earned his B.S. degree from James Madison University and M.S. degree from University of Maryland.

Eric Marking, VP Professional Services and Support

Eric, who joined ServicePower in 2017, is an experienced Professional Services leader with over 25 years of consulting experience in both systems integration and in delivering services for Product companies.  Eric began his career with Andersen Consulting (now Accenture) in San Francisco and then moved to a variety of smaller internet technology companies, including Xpedior, Framework, and Crownpeak Technology.  At these companies, he developed customer-focused and metric-driven implementation teams that had a very high rate of customer satisfaction.

Eric graduated from University of Oregon with a B.S. in Computer and Information Science, magma cum laude.  He is based in Southern California and enjoys distance running and backpacking in the Sierra Nevada.