Aberdeen: The Evolved Technician has New Tools of Communication | ServicePower | Innovating Field Service
Technology has revolutionized the technician’s capabilities in the field. Now more than ever, field technicians can troubleshoot problems remotely, order parts online, schedule another visit, or even find the most fuel efficient route from job A to B, thanks to the provision of tech savvy tools or applications. In our recent field service research, among the 225 survey respondents, the majority of the organizations surveyed (55.4%) identified skill shortages as a top current market pressure.