Ask the ServicePower Experts: Marianne Crawford

Ask the ServicePower Experts: Marianne Crawford, Global Customer and Servicer Support Manager

She’s always on the move, but we were able to catch up with Marianne Crawford, ServicePower’s Global Customer and Servicer Support Manager, to chat about her role. This is the latest in our ongoing Q&A series with ServicePower's leaders. Marianne has been with ServicePower for two years and oversees a global team, which she continues to build and grow.

ServicePower places a great deal of emphasis on its customers. Tell us about your position and how that ties to ServicePower’s goals and mission.

Marianne: I oversee the North American Servicer Support team based in Santa Ana, CA, as well as our Global Enterprise Support teams based in Stockport, UK, McLean, VA, and Santa Ana, CA. On a day-to-day basis, I generally go where I am needed, which could be a lot of different places! Sometimes, that looks like meeting with clients- both large and small – to build relationships and programs that meet their individual needs. An example of this is our Premium Support program. Other times, it's working with our partners internally to build on or improve internal cross-functional processes. This includes our Customer Success, Engineering, Sales, and Professional Services teams. While all of that is happening, I’m also continuously working with my teams to drive improvement in how we support our customers. This could be individual coaching, rolling out new initiatives for a specific team, developing future leaders, and scaling the department for growth. 

Generally, what I love most about my job is our customers and eradicating their pain points in their experience with the support team. Sometimes, this means peeling back the layers and finding the source or breakdown that's causing the pain and developing a plan and process to remove the breakdown. This also lends to the cross-pollination my teams have with other departments. I'm passionate about forging these relationships and thinking about how the Global Support team can be the best partners to others internally that will ultimately allow us to provide the best experience for our customers. 

It's been an amazing two years at ServicePower, and I look forward to many more, continuing to focus on helping our customers achieve their goals and succeed. For my teams, seeing our customers’ successes is extremely gratifying, and how we measure our success.

While every ServicePower employee has a customer-first obsession, Marianne’s role in overseeing the North American and Global support teams is front and center in the support of ServicePower’s customers. With Marianne’s passion and dedication to building world-class organizations, she’s the perfect fit for this critical role.

Looking for more insights? Meet ServicePower's executive team here.