What is a Work Order?
Work orders are an authorization of maintenance, repair, or service work to be performed. They provide an explanation of the problem, repair, or service that is required, detailing the resources, tools, and steps needed to finish each task. Work orders also track the labor, materials, and maintenance completed during the job.
What is Work Order Management?
Work order management can be defined as the set of procedures that are designed to process a work order in a timely and efficient manner. This process has three main components: creation, completion, and recording. Each step within the workflow process has multiple tasks that require prioritization based on the needs of the specific job.
Work order management can be very difficult to execute effectively and efficiently without digital tools. It requires real-time adaptability to changes in a service job description, available technicians, tools, and resources, and the ability to implement a backup plan in case of an unexpected change in circumstances. This includes the correct implementation of initiating a work order, requesting a service, scheduling and dispatching a technician, tracking the resources, tools, and labor used in the service, and closing and analyzing the work order. The successful completion of each of these tasks depends on timely communication, real-time access to technician availability, confirmation of customer data, visibility into tool and resource availability, and the ability to share and analyze work orders. Without software, this process is inherently inefficient and prone to errors. Thankfully, work order management software streamlines this complex process and makes sure that necessary and accurate information is available in real-time.
What is Work Order Management Software?
Work order management software is a digital platform that organizes the work order process, ensuring optimal workflow and productivity for each job. By standardizing and automating the workflow process, increasing visibility into customer, technician, and tool availability, and improving communications, work orders are more efficient, field technicians are more productive, and customers are provided with better customer experience.
ServicePower’s Work Order Management Software
ServicePower’s Work Order Management Software streamlines the service workflow through intelligent automation, improves efficiency by dynamically dispatching the best resource for each job, and increases coverage through third-party contractors with an increase in geographic range, skill sets, and schedules.
Powered by intelligent automation, our software allows dispatchers to simply watch the system work for them as it optimizes routes, schedules, and sends field worker assignments based on our patented, proprietary simulated annealing process. By streamlining the work order process, our proprietary software lets you focus on the bigger picture.
Inefficient work order management leads to mistakes that can be time-consuming to fix, cause delays, financial inaccuracies, and poor customer experiences. By intelligently automating the entire work order management process, our software eliminates these inefficiencies and keeps your services running smoothly, keeping your customers satisfied.
Delivering 30% in Improved Customer Satisfaction Ratings
ServicePower’s work order management software delivers advanced operational efficiency, increased service revenue, enhanced business agility and increased first-time-fix-rates. The end result is exceptional customer experience that builds brand loyalty and customer retention.
Benefits of Work Order Management Software