ServicePower
Come join us and help us build a global company where we're all proud to belong.
Explore our open positions.
US Open Positions
-
Project Manager
LOCATION: Remote (US-based, East Coast) with occasional travel to client sites across the US or our offices in McLean, Washington.
Company Overview:
We are a leading software development company specializing in creating innovative solutions that enable retail and services companies to effectively manage their field force, including servicers and technicians. Our mission is to deliver high-quality, user-friendly software that streamlines operations and enhances productivity.
Role Summary
Our Professional Services team is seeking an enthusiastic and adaptable Project Manager to join our dynamic team. This role is ideal for someone with a passion for project management, either with prior experience managing projects or having worked in a project environment and aspiring to step into a project management role. You will be responsible for supporting and delivering client projects, maintaining meticulous organization, and ensuring excellent communication across all stakeholders.
This is a fantastic opportunity for a motivated individual who thrives in a fast-paced environment, is eager to learn, and enjoys taking on a variety of responsibilities. The role involves a blend of administrative tasks and project coordination, making it ideal for someone early in their project management career who is keen to develop their skills and enhance their project management capabilities.
The Project Management Office is currently being developed, and candidates must be comfortable adapting on the fly and working without established structure. We are looking for a self-starter who can work independently and does not require constant direction.
KEY RESPONSIBILITIES
This role offers support and guidance to help you succeed in all aspects of the position. You will work closely with experienced colleagues and have access to resources to provide guidance on project management tasks.
- Project Initiation: Assist in defining project objectives, scope, and success criteria; document in a clear and structured manner.
- Planning: Support the development of project schedules, budgets, and resource plans. Help create detailed work breakdown structures (WBS).
- Execution: Coordinate project activities, ensuring tasks are completed on time and within scope.
- Communication: Act as a key point of contact for clients and internal teams, facilitating effective communication and providing regular updates.
- Documentation: Maintain comprehensive project documentation, including meeting minutes, progress reports, and risk registers. Provide regular project reports both internally and externally, and support project teams by drafting, refining, and organising project documentation to ensure clarity and alignment with objectives.
- Risk Management: Assist in identifying potential risks and developing mitigation strategies.
- Administrative Support: Perform necessary administrative tasks, including scheduling meetings, updating project plans, and maintaining logs. Maintain development tickets within JIRA and develop tools and strategies to ensure those tickets are monitored.
- Client Interaction: Confidently communicate with clients to set realistic expectations, clearly explaining when requests are outside the agreed scope or timeline, and ensuring deliverables align with project objectives. The ability to deliver difficult messages professionally and defend project plans or delays is essential.
- Capacity Management: Oversee multiple projects simultaneously, ensuring effective capacity planning of resources to meet objectives and deadlines.
- Continuous Improvement: Participate in post-project reviews and contribute to refining project management processes.
REQUIREMENTS
- Minimum of 5 years’ experience working within a project team, in a project-related role, with a strong desire to pursue a career in project management.
- Knowledge of or willingness to study and build an understanding of JIRA and Smartsheet.
- Excellent organizational and time management skills, with the ability to juggle multiple priorities.
- Strong interpersonal and communication skills, both written and verbal.
- A positive and proactive attitude, with energy, adaptability, and a willingness to ask for and receive guidance.
- Commitment to maintaining exacting quality standards in all aspects of the role.
- Willingness to self-study and proactively build knowledge in relevant areas.
- Proficiency in Microsoft Office Suite and familiarity with project management tools (e.g., Microsoft Project, Smartsheet) is a plus.
- Experience or qualifications in Business Administration, Project Management, or a related field (e.g., PMP, PRINCE2, or similar certifications) are advantageous.
- Full US driving license and the ability to travel as required.
Benefits
- Competitive salary and benefits package including a car allowance.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
- Flexible working hours and remote work options.
How to Apply
Please submit your resume and a cover letter to r.quiroga@servicepower.com. We look forward to hearing from you!
-
Servicer Support Representative
Position Summary
ServicePower, Inc. Servicer Support Representative
This position reports to the Contact Center Supervisor, and provides professional, courteous, efficient, and helpful customer service to all clients and their servicer network via software support. To represent ServicePower to the best of their ability, in accordance with our line of products and services.
Essential Functions-Daily
o Answer Servicer Support phone calls daily in whatever queue is assigned to them to assist clients and servicers, in the support of the ServiceClaims and ServiceDispatch software web portal.
o Address tickets (Zendesk) throughout the day to manage client and servicer issues.
o Perform assigned project work that requires day to day follow up.
o Meet and work diligently to exceed support center metric goals and contracted service levels.
o Support initiatives to improve office operations, call center performance, and client services.
o Help build and maintain good working relationships with clients, end-users and servicers.
Essential Functions-Periodic
o Attend staff meetings on a weekly basis.
o Participate in ongoing interdepartmental training as needed.
o Perform project work as assigned by management.
o Support the Servicer Support group:
- Assist in the creation and update of process documentation.
- Maintain organization of office and group documentation.
o Provide weekly online servicer ServiceOperations application training as assigned.
Position Requirements
o Years of experience: 1 year minimum, 2-3 years preferred, experience in a Customer Service Call Center environment; Technical Support and Dispatching experience a plus.
o Education and/or certifications required: High school diploma; College courses a plus, CS seminar certifications a plus.
o Technical skills: PC/laptop skills including but not limited to MS Office Suite; web-based applications, soft phone system, e-mail based helpdesk ticketing system (Zendesk).
o General knowledge of: Customer Service, Warranty Claims Processing and Dispatch Services in the Field Service Industry preferred.
o Supervisory responsibilities: none
o Success factors: Excellent verbal and written skills, multi-tasking, remarkable work ethic, interpersonal skills, attention to detail and follow-up, great attitude and patience, technical problem-solving skills, Spanish speaker a plus.
o Travel: none.
o Rate: $17.50 - $19.50/hour depending on experience.
To apply, reach out to r.quiroga@servicepower.com.