What is Gamification?

Gamification is the strategic integration of game playing elements into systems, services, and and activities within an organization with the goal of motivating and engagng users. In the field service industry, gamification within field service software can be used to incentivize and reward high-performing service technicians with more of the right jobs. This helps technicians achieve more fulfillment in their work, and also helps improve churn rate within field service organizations.

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