What is a First-Time Fix-Rate?
A First-Time Fix-Rate describes how often a field service technician is able to successfully finish a service job within the initial visit. As a key field service metric, your first-time fix-rate is a strong indicator of service efficiency, productivity, and also the type of customer experience your organization is providing.
Your field service software should
serve you better.
Field service management is all we do, and we specialize in creating the best experience for your field workforce and consumers while helping you become more efficient, productive, and profitable.Get Started
We Are Here to Help
Schedule a meeting with a field service expert to learn how ServicePower can help your organization become more efficient and transform the customer experience. For servicer help, click here.