First-Time Fix-Rate

What is a First-Time Fix-Rate?

A First-Time Fix-Rate describes how often a field service technician is able to successfully finish a service job within the initial visit. As a key field service metric, your first-time fix-rate is a strong indicator of service efficiency, productivity, and also the type of customer experience your organization is providing.

Learn the 4 key steps to improving your First-Time Fix-Rate.

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