Contract extension underscores long term client relationship
McLean, VA- ServicePower Inc., a market leader in field service management solutions, has won a new contract with Siemens Managed Services to extend its deployment of ServicePower’s Smart Scheduling solution. With the growth of Siemen’s metering business in the UK, it will use the ServicePower field service management technology to improve operations and enable its field teams to deliver the best branded service experience possible.
Siemens Managed Services, an independent provider of smart metering services, as well as commercial & industrial usage management, has relied on ServicePower’s field service management technology to deliver faster, smarter services to its UK based customers.
Extending the utilization of our Smart Scheduling optimization technology, based on the latest quantum artificial intelligence, as well as recent enhancements to part inventory management and part scheduling, Siemens engineers and parts can be dispatched more efficiently to complete works in a single visit. The extension further enables Siemens to improve its customers’ experience with more accurate arrival time estimates and higher schedule adherence.
“The new contract extension with Siemens demonstrates ServicePower’s commitment to customers and their long-term success. We’re obviously delighted that Siemens trusts ServicePower to continue to improve operations and enable its field engineers to better serve its customers,” Samir Gulati, CMO, ServicePower stated.
ServicePower is an integrated field service management solution focused on helping companies deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams.
ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.