It’s All in the Delivery | ServicePower | Innovating Field Service

I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old architecture, a luxurious lobby and a fountain out front, and the prices reflected this. But as I checked in, my experience began to sour. The lady at the front desk proceeded to tell me that my room would indeed be missing all its furniture except for the bed and desk, as they were in the middle of a “furniture renovation.” She then proceeded to tell me that they may come into my room during my stay to replace said furniture. I wonder what my face looked like to her as she explained this to me. Dumbfounded for sure. Perturbed, probably. I couldn’t believe what I was hearing. Was there seriously no better way to execute a “furniture renovation” than to do it in the evening on a night when the hotel was at maximum capacity?