Technology alone cannot improve operations.

Our workforce management software experts work side-by-side with your operators to define your business objectives, design processes that are more efficient, and then implement our workforce management software to improve operational efficiency and effectiveness, reduce cost and improve the customer experience. 

deploy

Deployment Services

Our project managers and consultants, or our integration partners, guide your team through planning, executing and validating the results of deploying our Mobile Workforce Management Software. Our IT team, experienced with a multitude of back office systems, support our customers through integration design, development, and testing to ensure anticipated results.

software-upgrade

Upgrade Services

A key to success with any workforce management software deployment is ensuring the software evolves with new technologies and grows with your business. ServicePower can help you analyze new features and changes within your business, then help plan, install, test, train and deploy new code or new process within your business.

business-intelligence

Customize Business Intelligence

Our statisticians, using our in-memory business intelligent software, can design, write and test custom reports for you and also help analyze and provide recommendations based on data collected from across your entire enterprise.


tune-upPost Deployment Assesment

Our project managers and consultants, or our integration partners, guide your team through planning, executing and validating the results of deploying our Mobile Workforce Management Software. Our IT team, experienced with a multitude of back office systems, support our customers through integration design, development, and testing to ensure anticipated results.

Value Realization Assessment

Six months post deployment, our workforce management experts review the business case, metrics, adoption rates and variation in planned versus actual results.  Gaps are identified and a plan to improve business processes or configuration of the mobile workforce management software is presented to fine tune your operation and ensure continuous improvement.

Business Simulation

ServicePower business simulations validate the impact of recommended improvements presented in the Value Realization Assessment, prior to deploying the changes. ServicePower load data from your system into ServiceSWAT which models the impact of configuration changes to your crew scheduling software and forecast the operational and/or financial benefit to your business.

Tune-up

ServicePower experts plan, modify, test and deploy configuration changes recommended in Value Realization Assessment and Business Simulation.  By using ServicePower resources, your time-to-value speeds up.

Training

Via classroom training and hands-on activities related to deployment of new features, upgrades or staff attrition, our experts offer training to enhance your team’s knowledge and make them self-sufficient and train your managers, dispatchers and field technicians to efficiently and effectively use the workforce management software.