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Evolving the service operation

Our focus is on delivering best-in-class service operations to a wide variety of clients in multiple industries. Our solutions and services greatly improve customer and employee satisfaction and drive top and bottom line growth by improving productivity and eliminating waste within the service operation.

Evolving customer service

Use intelligent scheduling to improve service delivery

Provide wider service coverage with our outsourced service

Increase customer revenue through managed service operations

Evolving field resource management

Scheduling and optimizing field resources

Improve communication with field resources

Evolving service providers

Receive jobs and buying discounts by joining our network of service providers

Run your service business with greater efficiency with our scheduling and service provider software

Process claims and get paid faster

Evolving warranty & claims management

Putting control in the hands of the job provider

Evolving business management

Watch our overview video with Terry Bradshaw shown on Today in America.

TMCnet

Learn how Telecoms are using data to keep up with the housing market!

ServicePower Launches Cloud-Based S² Suite for Small Business Management

 

Optimize your Employed Field Workforce

in real-time with ServiceScheduling. Includes planning, forecasting, optimized scheduling, mobile dispatch,  GPS location, and analytic dashboards.
Learn more

Intelligently Dispatch 3rd Party Contractors

with ServiceOperations. Operations includes 3rd party contractor management, electronic dispatch,, and warranty claim processing.
Learn more

 

Place work into the Open Contractor Marketplace

with ServiceMarket. Use ServiceMarket to place work into the open marketplace of non-contracted service providers.
Learn more

Provide Mobile Dispatch to Field Resources

with ServiceMobility. ServiceMobility, a hybrid HTML5 browser based technology, takes advantage of elements found in HTML5 and native applications, while supporting key enterprise requirements.Learn more

Track Field Assets

with ServiceGPS. ServiceGPS, integrated with ServiceScheduling, allows clients to locate, track and manage field resources, while easily comparing vehicle status to ServiceMobility status.
Learn more

Manage your Business Intelligently

with ServiceStats. ServiceStats provides business intelligence for both employed and contracted field workforces.
Learn more

Mix Field Workforces

ServiceBroker provides a single interface for clients to mix employed, contracted and open market workforces intelligently.
Learn more

Manage your Independent Service Business

through S2 Suite.   S2 Suite is a SaaS application tailored to meet the needs of service businesses that require a service management software solution which operates solely online and can be procured via a subscription.
Learn more

Outsourced Services

through ServiceOutsourcing. ServicePower takes consumer calls, recruits and manages 3rd party contractors, electronically dispatches jobs and pays claims, on your behalf.
Learn more

Upcoming Events 

We will be at Field Service East, 16 – 18  September, 2013.

Westin, Charlotte, North Carolina.

To arrange a meeting, email hello@servicepower.com.

For more information about the event, click here

 

We will be sponsoring and exhibiting at Field Service Europe, 14-16 October, 2013.

Movenpick Hotel, Amsterdam City Center, Amsterdam, Netherlands.

To arrange a meeting, email hello@servicepower.com

For more information about the event, click here

 

 

Latest News

 

“Service Power has provided Tesco Home Services with the technical solution that allows us to bring customers a brand new home services proposition. Their expertise and quality of service have been of a very high standard and we look forward to a continued relationship as our service develops.” Rod Brown, Category Director – Home Services.

 

“With our industry-leading scheduling intelligence, built to deliver the best possible solutions and Syclo’s expertise in solving enterprise mobile processes, we’re confident the new SMART Schedule will exceed the customer’s expectations.” Mark Duffin, CEO of servicepower.

“By eliminating a paper-based process with SMART Schedule and ServicePower scheduling we are now equipped with an intuitive process with the flexibility to reassign or reprioritize work in real time.” Jeff Kleban, Syclo EVP of Alliances

Latest News

 

ServiceScheduling Version 8.1

After 12 months of intense development and testing, we are very excited to announce that ServiceScheduling v8.1.0 is now available!

Enhanced Capacity Management You can now reserve space for emergency repair work and limit the extent to which schedules are pre-booked with other types of work.

Simplified Team Reorganization You can now add, reorganize and change the name of teams and regions using ServiceManager. These changes are based on the effective date, meaning you are always in control when changes take place.

Multiple Breaks You can now define multiple breaks in shift patterns for your field resources. The breaks will be dispatched, much in the same way as jobs. As breaks are taken they may be updated to mark them as such.

Technical Updates Full support is now available for Windows Server 2008, SQLServer 2008 and Oracle 11g. On the client side, IE8 and Windows 7 are now supported. We’ve also made several other changes to help provide further
scalability for large deployments (000′s of field resources!).