ServicePower Recognized by ISG Software Research for Field Service Innovation and Execution

Field service is where operational plans turn into real results: jobs completed correctly, assets verified, uptime restored, and customers taken care of in the moment. As service organizations scale, consistency gets harder—more volume, more variables, more handoffs, and tighter expectations around rework, delays, and repeat visits.

That’s why we were excited to see ISG Software Research’s (ISG’s) latest field service research focus so heavily on two themes we’re hearing from customers every day: platform breadth and AI-driven coordination. In its recent release, ISG describes how field service delivery software is evolving into broader, more integrated platforms, as enterprises push for end-to-end visibility, tighter coordination, and the ability to adapt to new requirements in real time.

We share that view. Modern field service has moved well beyond dispatch and work order management. It’s an interconnected lifecycle spanning knowledge, scheduling, skills, asset tracking, customer communication, and financial performance, often across blended workforces and multiple systems of record. ISG notes that as service grows more complex, organizations are increasingly treating field service management platforms as foundational systems for operational resilience, integrating multiple activities into a unified operating model.

Our takeaway: AI-enabled platforms are now the baseline in field service

When service leaders talk about performance, they’re rarely talking about a single metric. They’re talking about repeatability at scale:

• Can we keep execution consistent as volume rises?
• Can we reduce repeat visits without adding layers of manual QA?
• Can we coordinate work across employees and contractors without losing control?
• Can we prove work was done correctly, not just that it was done?

Those questions are exactly where ServicePower has been investing: building a field service platform that makes execution more repeatable, more auditable, and more resilient as conditions change.

The recognition we’re proud to share

• In the 2026 ISG Buyers Guide™ for Manufacturing Field Service, ServicePower was rated Innovative.
• In the 2026 ISG Buyers Guide™ for Field Service Emerging Providers, ServicePower was rated Exemplary.

We’re proud of this acknowledgement because it reflects two things we care about deeply:

• Innovation that translates into operational outcomes. Innovative matters when it helps teams reduce friction in the field -- shortening cycles, tightening compliance, improving first-time right performance, and making service delivery more predictable.
• Execution that holds up under real-world conditions. Being rated Exemplary is meaningful when the work is hard: high volume, distributed teams, variable job conditions, and rising customer expectations.

Why this matters to our customers (and to us)

Field service is increasingly a strategic differentiator. When you can coordinate work faster, verify it more reliably, and adapt schedules in real time, you improve efficiency and build trust. Customers feel it. Regulators see it. Finance benefits from it. And operations gain a model that scales without breaking.

We also appreciate ISG’s view that platform adoption is a structured transformation. It should be aligned across service, IT, operations, and finance, and evaluated on integration readiness, governance, and AI maturity. That’s how we see successful deployments play out: phased rollouts, measurable outcomes, and clear operational ownership.

We’ll take the nod, then get back to helping teams run field service cleaner, faster, and more repeatable.