Original equipment manufacturers (OEMs) create parts or systems used in the construction of another company’s end product. These manufacturers and other third-party vendors often integrate processors or software they provide to their customers, which may need servicing once the end product is sold. Service-oriented retailers must provide fast and efficient field service to their customers should a third-party manufactured component of their product fail. Our latest article published in Industry Today explores the benefits of integrating field service technology with original equipment manufacturers to enhance customer experience and improve service quality.