Recognition is powerful — but impact matters more.
Artificial intelligence is reshaping field service, and ServicePower is at the forefront. IDC has named ServicePower a Major Player in the 2025 Worldwide AI-Enabled Field Service Management Applications MarketScape. This recognition validates our ongoing investment in AI, from advanced schedule optimization to computer vision for improved customer experience, quality, and compliance.
It’s proof that innovation isn’t just in our roadmap, it’s built into the AI-powered capabilities that make service delivery smarter, faster, and more efficient. Combined with 30 years of industry expertise, that innovation empowers organizations to serve with confidence and impact.
So what does this distinction mean for the industry? Here are three ways IDC says ServicePower stands apart:
Vision AI that goes beyond scheduling
Most platforms stop at scheduling, dispatch, and work orders. ServicePower brings photo-based validation and quality control into the equation — reducing rework and driving Right First Time outcomes.
Blended workforces, one platform
Whether you’re managing employees, contractors, or both, ServicePower unifies them in a single AI-powered environment for scheduling, dispatch, and contractor reimbursement. That means fewer silos, ease of use, and more productivity.
Compliance, you don’t have to chase
Licenses, insurance, credentialing for independent contractors -- these aren’t optional. ServicePower bakes compliance automation into every service interaction, helping reduce risk and protect customer trust.
Frank Gelbart, ServicePower’s CEO, noted that “This recognition from IDC underscores the value of our strategy to infuse AI across the service lifecycle …we are committed to helping our customers deliver faster, safer, and higher-quality service outcomes.” And Ahmed Ghorbal, Senior Vice President of AI at ServicePower, added that “By combining advanced computer vision with intelligent scheduling and compliance automation, we’re equipping service organizations to meet rising customer expectations while lowering costs and improving operational efficiency.”
The full takeaway? IDC’s recognition reinforces what our customers already know: ServicePower helps service organizations deliver faster, safer, and smarter outcomes. What matters most is the difference we make for service organizations. This acknowledgment is further proof that when our customers succeed, we succeed.
Read more in the full IDC MarketScape report here.