ServicePower

Your Employees and Contractors Solve Customer Problems. But Do They Always Fix Issues the First Time?

Chances are your field service company’s First Time Fix Rate (FTFR) can be improved. While employing a modern mixed workforce widens your pool of specialized technicians to choose from and increases your business agility, your diverse team is only as good as the workforce management software that powers it.

See How Modern Field Service Software Enables Full-Time Employees and Contractors to Boost Their FTFR

“By providing third-party contractors with access to the same technology as internal technicians, the first-time fix rate goals increase in addition to providing a consistent delivery experience to customers.”

- Field Service Technologies Online



ServicePower modern workforce management software is the best piece of equipment you can provide your all-star field service managers and their teams. Our solution is powered by AI and automation to improve your technicians’ first time fix rate.

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Easily Manage and Dispatch to a Hybrid Workforce

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Backed by the Best Technology, Contractors Feel More Confident They Can Fix Issues the First Time

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Real-Time Customer and Appliance Data Empowers Technicians to Quickly Adjust Their Approaches to Solving the Problem

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Employees and Contractors Can Easily Collaborate to Share Information and Strategies to Quickly Fix Problems

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Technicians Can Seamlessly Process Claims and Invoices from the Palms of Their Hands

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"With ServicePower, we will continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing."

Modern field service software automatically matches the problem to the solution the first time by identifying and dispatching the right full-time employee or contractor based on their skill sets, locations, and availability.

Before a dispatched technician arrives to a customer appointment, workforce management software offers real-time access to key data like customer history, specific issues, and special instructions; with this information, each technician will be more prepared, increasing their chances of first-appointment success.

Forward-thinking software ensures the dispatched technician knows which parts he or she needs and where to find them—before they head out —increasing their chances of fixing the problem on the first visit.

Mobile workforce management software gives technicians the ability to chat with their customers via an intuitive instant message application; if anything happens or changes with the appliance in question, the customer can communicate directly with the en-route technician so he or she can arrive fully prepped to take effective action.

Technicians armed with the best field service software can leverage built-in estimates and pricing functionalities when discussing the problem with the customer; as a result, the customer feels more informed and less hesitant to green light the technician to begin work right away.

Your customers don’t want to make a second appointment. The right field service management software helps technicians get it done the first time. 

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