Customer Engagement: Deliver exceptional service experiences and achieve improved customer satisfaction with digital engagement solutions that provide real-time job status and communications.
Schedule Optimization: AI-enabled schedule optimization dynamically creates schedules, reduces cost of claim inspections and adjustments, and improves field adjuster efficiency, productivity, and utilization.
Mobility: Set field adjusters up for success with a mobile solution that enables real-time status updates, location tracking, and digital communications, resulting in improved compliance and reduced risk.
Intelligent Workforce Management: Achieve total control and accountability of end-to-end service delivery through intelligent and dynamically defined business rules to leverage both employed and independent adjusters.
Contractor Onboarding and Dispatch: Comprehensive end-to-end process to reduce risk, increase efficiency and compliance. Onboard and dispatch independent adjusters based on engagement and performance and provide status updates to customers.
Reporting and Analytics: Gather data, monitor and report business performance and KPIs through dashboards, generate alerts using system and external service-related data to help adjust strategies in real-time.
With the implementation of ServicePower’s solutions, Allstate saw significant reductions in third-party body shop assessments and in the number of days customers required rental cars.
