We are living in a dramatically altered business world. It is more important than ever for insurance organizations to implement digital solutions that enable safe and efficient field adjuster management capabilities.
Today more than ever, insurance organizations need digital solutions that enable safe and efficient field adjuster management capabilities.
Gone are the days where we can only rely on employed adjusters. The use of qualified and high-performing independent adjusters is critical for operational success. The implementation of blended workforce management offers flexibility, agility and scalability to market demand
Managing both employed and independent adjusters can be challenging, especially in the new pandemic environment we are in. Customers are demanding virtual solutions and knowing where your adjuster is throughout the day is increasingly critical for not only risk management reasons, but to provide the policy holder the seamless experience they expect.
Best practices adopted by property and casualty carriers during COVID-19 have allowed insurers to leverage technology in new ways.
Is your management platform meeting all of your organization’s needs?
Using sophisticated technology, ServicePower’s insurance solutions streamlines the end-to-end process of dispatching an adjuster to the field and ensuring the policy holder is up to date throughout the process. Our platform enables better operational oversight of employed and independent adjusters, improved communications for policy holders, and reduced organizational costs.
ServicePower offers a flexible portfolio of property and casualty solutions that address customer engagement, reporting and analytics, and the management of employed adjusters, independent adjusters, or a blend of both.
Customer Engagement: Deliver exceptional service experiences and achieve improved customer satisfaction with digital engagement solutions that provide real-time job status and communications.
Schedule Optimization: AI-enabled schedule optimization dynamically creates schedules, reduces cost of claim inspections and adjustments, and improves field adjuster efficiency, productivity, and utilization.
Mobility: Set field adjusters up for success with a mobile solution that enables real-time status updates, location tracking, and digital communications, resulting in improved compliance and reduced risk.
Intelligent Workforce Management: Achieve total control and accountability of end-to-end service delivery through intelligent and dynamically defined business rules to leverage both employed and independent adjusters.
Contractor Onboarding and Dispatch: Comprehensive end-to-end process to reduce risk, increase efficiency and compliance. Onboard and dispatch independent adjusters based on engagement and performance and provide status updates to customers.
Reporting and Analytics: Gather data, monitor and report business performance and KPIs through dashboards, generate alerts using system and external service-related data to help adjust strategies in real-time.
With the implementation of ServicePower’s solutions, Allstate saw significant reductions in third-party body shop assessments and in the number of days customers required rental cars.