Automation capabilities made possible by mobile workforce management software helps you stay competitive in a digitally connected world. Transition to a powerful, easy to use workforce management solution that improves technician efficiency and effectiveness in the field.
By 2020, more than 75% of field service organizations with over 50 users will deploy mobile apps that go beyond simplified data collection and add capabilities that help technicians succeed. Join this industry movement or your field service business will be left behind.
Digital transformation happens by equipping the last frontier of field service operations: field service techs. Address their concerns in the following ways:
Field service management leaders can ease common fears of using new technology by soliciting technician input during the beginning phases of design and implementation; doing so makes your team feel involved and valued, which increases the likelihood that they’ll get on board with new field service software.
Remind your team that these digital interactions have become the new norm in field service management; they’re necessary and beneficial to customers who now expect technicians to always be connected and available - just like your competitors are.
Educate your technicians on how the field service management industry is changing with modern technology; it’s important technicians understand that in order to stay competitive, boost FTFR, drive revenue, and retain technician jobs, utilizing mobile workforce management software isn’t an option - it’s a necessity to survive.