With over 25 years of experience, ServicePower delivers unmatched field service management industry expertise.
20%
increase in customer satisfaction scores
40%
improved first-time fix rates
15%
reduction in technician travel times
15%
increase in technician utilization and productivity
When your hear Salesforce,
you think “CRM”
There is no doubt it is a technology giant, but field service management (FSM) is not its core competence. Not even close. In fact, FSM only accounts for less than 2% of Salesforce’s business.
Gartner published customer reviews of the Salesforce platform.
Here is what they had to say:
Difficult Extensibility
“Customers have found built-in reports inflexible and had difficulty creating localized scheduling rules and workflow; some have had difficulty extending mobile app capabilities.”
Poor Support
“...support expertise has not kept up with the pace of product innovation... slow to resolve issues; self-implementation costs can increase substantially without strong support resources.”
Product Depth
“Certain areas of functionality, such as mobile features, parts supply chain features, and integrations of financials require customization and enhancement to support some production field service organizations.“
Now is the time to weigh other options.
Just because Salesforce acquired ClickSoftware, doesn’t mean you should be forced into migrating to their platform. Shouldn’t you consider a company that is 100% founded and focused on field service management? ServicePower was built exclusively for field service management.
It’s our one and only focus.
What
ROI
Product Depth
Tech Support
ServicePower
A cloud-based platform designed and built exclusively for field service management.
Salesforce
A cloud-based customer relationship management (CRM) platform with multiple applications.
ServicePower
Highest scores of any vendor in the Gartner Magic Quadrant for time to achieve ROI.
Salesforce
Gartner states that Salesforce customers have found the tool to be inflexible and have had difficulty customizing, meaning extra resources and time are required to implement. In addition, self-implementation costs can increase substantially because of these support issues.
ServicePower
Solutions focused solely on FSM, integrated to manage both first-party (employed) and third-party (contracted) workforces.
Salesforce
According to Gartner, product depth is an area of caution when considering Salesforce. “Customers may need to budget for add-on products and development services.” Salesforce also has “a lack of breadth and depth in terms of industry functionality, and a reliance on expensive ISV add-ons.”
ServicePower
ServicePower provides around-the-globe technical support and includes Support Specialists in our Costa Mesa, CA, McLean, VA, and Stockport, UK offices.
Salesforce
As explained by Gartner, support expertise has not kept up with the pace of product innovation and Salesforce has been slow to resolve issues. “Sales and implementation teams lack the expertise, across relevant modules and ISVs, to develop product packaging aligned with customers’ ROI expectations.”

“We started a project to combine ServicePower with Salesforce in order to get the best out of both platforms. ServicePower is by far the best scheduling engine of the two products. Within six weeks from initial order to actual delivery we have the products up and running.”