ServicePower

Bracing for the Lift of COVID-19 Restrictions
How Service Companies Should Prepare

The COVID-19 virus has changed how we work for the foreseeable future. Despite appliance services being classified as an “essential service,” some customers have held back in having their appliances fixed. 

But what will happen when the stay-at-home orders start to lift and the world eases back into its old ways? Will service organizations see a surge of repair requests? How will they manage this wave? 

Watch our webinar with Electrolux and Centricity as we discuss strategies for service companies to prepare for the the lift of COVID-19 restrictions. 

Watch Webinar On-Demand Now

FEATURED SPEAKERS
samir gulati bw

Samir Gulati, Chief Marketing and Product Officer, ServicePower
john carrol bw

John Caroll, Chief Executive Officer and Founder, Service Council
Steve Zannos BW

Steve Zannos, Senior Director, Service Delivery, Electrolux
dawn taylor bw

Dawn Taylor, President, Centricity

 

To meet high customer demand, you may need to hire more skilled technicians. Let AI-based workforce management software help you onboard, manage, and dispatch any mix of employees, contractors, and freelancers through one easy-to-use application

Informed customers are happier customers - and happy customers become repeat customers. Cut out the middleman by using field service automation software that lets customers self-schedule appointments, receive alerts and notifications, communicate directly with technicians, and more

Take advantage of field software that can monitor how parts are being used, while constantly assessing inventory levels; this ensures technicians have the parts they need when they need them to decrease truck rolls and optimize spending

Offering technicians key operational and customer data at their fingertips helps them solve customer problems faster, raise first-time fix rates (FTFR), and decreases your mean times to repair (MTTR), driving repeat and new business

Get real-time progress updates via customized alerts, dashboards, and reports to help you easily identify and build on operational strengths and weaknesses that affect profitability

COVID-19 presents a difficult situation for field technicians and customers when a vital appliance breaks down. A home visit is necessary, but what should be done to protect both the customer and the service professional?

We’ve outlined the preventative measures both parties can take to help flatten the curve of virus transmission. 

Learn More