Best in Class field service organizatons will invest more and measure more in 2014 to achieve optimal field service performance.
Field service organizations continue to face challenges in optimizing field service such as:
- Customer demand for quicker response time
- Need to improve workforce utilization
- Need to increase service revenues & improve service process efficiencies
Download this white paper to find out how these Best in Class organizations plan to improve metrics, invest in field tools and integrate new technologies!