Provide Faster, Smarter Service with Digital Customer Engagement Solutions.

ServicePower’s intelligent Consumer Engagement solution offers your customers instant job scheduling to your integrated mobile workforce. Real-time job status, technician location, and two-way communications improve visibility throughout the service lifecycle.

Learn more about how Hospice Source uses our Consumer Engagement Solution!

Improve service delivery and capture new revenue with the only intelligent  customer engagement solution!

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Who is this solution for?

ServicePower's Customer Engagement solution can be leveraged by any customer-centric organization driven to increase the value of each customer engagement.

With the latest in self-scheduling and location-based technology, ServicePower enables your customers to access a ready-to-deploy web portal to schedule work, communicate with technicians and field workers and monitor their progress.

"Research confirms that customer-centric companies achieve higher organic growth rates and lower costs.”

Steven A. Kandarian CEO
MetLife
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Improve the Customer Experience

Integrated to our field service management suite, our intelligent Customer Engagement solution allows your customers to self-schedule appointments with the best tech for their job, upload images, view status of their technician, manage changes and configure and receive alerts and notifications.
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Increase Visibility

Our Customer Engagement solution enables customers to view job status, view technician location, and communicate with mobile teams in real-time.

 

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Increase Revenue

ServicePower’s Customer Engagement solution drives new revenue with real-time contract and service offers which can be purchased online. 
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ServicePower's Customer Engagement Solution offers:

A branded, customizable customer engagement web portal

A branded customer web portal offering a personalized experience.

Entitlement logic consistent with your business rules

Entitlement logic consistent with your business rules.

Integration to external entitlement data to maximize successful scheduling and capture new revenue streams
Scheduling to your credentialled, integrated workforce.
Self-service booking, status checks, tech location, product registration and sales offers

Self-service appointment booking from any device.

Build Trust

Real-time customer to tech communication flow.

Configurable rules governing minimum cancellation and reschedules

Configurable minimum cancellation and rescheduling rules.

Configurable notification and visibility of impending technician arrival

Configurable technician location alerts and notifications.

Outsourced booking to ServicePower’s managed network in cases where you lack coverage

Overflow booking to ServicePower’s managed network.

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