Manage COD and warranty jobs in one application
Create, schedule, and assign work orders optimally in three easy steps
View and track work order status’ in real-time on calendar and maps
Attach notes, comments, files, and media information for field techs
Store customer information in one place
Automatically create a new customer contact with a quotation request
View history of past customer service events
Attach and view estimates, invoices, and paymentsee
Gantt based scheduling based on technician availability and capacity
Assign the right technician to the right job with optimal scheduling
Assign/dispatch jobs in real-time to teams in the field based on their current location
View assigned and unassigned jobs in maps based on customer and technician location
Ability to manage COD and warranty jobs in one application
Earn more by creating, managing, and running COD jobs
Receive OEM, TPA, and Home warranty jobs from the ServicePower network
Directly file claims and get paid for completed warranty jobs
Accept Payments anywhere – onsite, email/text, phone, or through the Customer Portal
Next Day Funding to increase cash flow with the shortest cut-off times
Support for ACH and Check Processing to accommodate customer preferences
Legally share your credit card processing costs with your customers
Publish availability, skills, industry, capacity, product, or brand exception, and more
Visualize and fine-tune geographic area coverage using color-coded maps
Reserve capacity based by preferred networks to optimize performance
Review and adjust performance based on metrics, scores, and surveys.
Create itemized estimates and invoices from the office or in the field.
Create customized pricing and offers based on specific criteria
Collect payments using cards, checks, and pay-by-link with payment processing
Payment status tracking for an open and overdue outstanding invoice
Drives Business Productivity in the office and in the field
Loads fast across all platforms
Ability to use the product on various devices with a consistent experience
No need to download, install or update applications
Exclusive interface for the technician role
Support for technician job workflows
Full offline support for limited connectivity and low latency
Compatible with all mobile devices
Provide real-time job status update and notifications
Provide uber-like technician location tracking while en-route
Enable two-way chat between customers and technicians
Enable pay-by-link to collect payments from customers
Maintain and monitor the accurate measure of inventory and spares
Item usage history and audit trail history across multiple locations
Directly order parts to restock inventory. Ship directly to the customer or warehouse
Track parts order status, invoices, shipping and tracking, REA, etc
No more manual entry of accounting data for QuickBooks
Directly send and sync invoices for completed jobs into QuickBooks
Significantly reduce days sales outstanding (DSO) to increase cash flow
Measure field engineer efficiency and productivity
ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.
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