Gartner's The Future of Field Service Management

The future of field service management will see an evolution toward hybrid workforces.

The key findings of the Gartner Report states that "evolution toward hybrid workforces, which combine subcontractors and employees in one labor pool, will become widespread. This will require new methods of triage, scheduling escalation and oversight to overcome barriers to good technician engagement and customer experience."

Download Gartner's The Future of Field Service Management to gain insights on hybrid workforces as well as key areas for alignment with evolving approaches and technologies in field service.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, The Future of Field Service Management, 6 December 2019, Jim Robinson, Kristian Steenstrup


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