The future of field service management will see an evolution toward hybrid workforces.
The key findings of the Gartner Report states that "evolution toward hybrid workforces, which combine subcontractors and employees in one labor pool, will become widespread. This will require new methods of triage, scheduling escalation and oversight to overcome barriers to good technician engagement and customer experience."
Download Gartner's The Future of Field Service Management to gain insights on hybrid workforces as well as key areas for alignment with evolving approaches and technologies in field service.
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Gartner, The Future of Field Service Management, 6 December 2019, Jim Robinson, Kristian Steenstrup